Food & Beverage Service Associate

2 weeks ago

Pune, India The Corinthians Resort & Club , Pune Full time

Role & responsibilities

  • Have a complete and through knowledge of all menu items, ingredients, and preparations.
  • Have a complete understanding of the operation of all food service equipment.
  • Set up the work station at the beginning of the shift.
  • Maintain a clean and safe work area during service clean as you work.
  • Fill orders promptly to keep the line moving.
  • Maintain a pleasant rapport with all customers and co-workers.
  • At shift closing, completely break down and thoroughly clean station.
  • Fill out requisition form and restock station.
  • Pick up items from the kitchen to restock station.
  • Assist others to ensure smooth operation of the restaurant.
  • Assist in creating a warm and welcoming environment for our guests
  • Ensure that guests are seated and provided with menus promptly
  • Ensure that all guests requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
  • Familiarize yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
  • Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
  • Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
  • Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
  • Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
  • Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
  • Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
  • Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
  • Assist in the set up and preparation, and provide service duties for functions as required
  • Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
  • Ensure that all front of house and guest areas are well maintained at all times
  • Perform other duties as needed to ensure a smooth operation of the Food & Beverage Department.

Preferred candidate profile

  • 1 - 2 years in food service industry will be preferred.
  • Must be a team player and be able to get along with others.
  • Must be able to use tact in handling sensitive situations.
  • Must be able to maintain courteous communication with customers during busy, stressful times
  • Experience of working in a similar role and/or environment (preferably in a high end restaurant within the hotel, leisure or hospitality industry would be a distinct advantage)
  • Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
  • Ability to take initiative and resolve queries in a practical and positive manner

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