L3 NETWORK Engineer

3 weeks ago

Thiruvananthapuram, India IQMatrix Infoways Solutions Pvt Ltd Full time

JD for 3rd Line Network Engineer

Hours: Shift Pattern (4 days in 4 days off)

Overall purpose of the job:


• To manage and own support tickets in relation to existing customer services


• To design and implement changes as per client's requirements.


• To work closely with the 2nd Line Service Desk team and the Solution Delivery team

to assist in supporting customers and configuration tasks.

Key responsibilities for this job:


• Regular communication verbally and written with existing customers


• Provide 3rd Line support for incoming customer support queries and

escalations from the 2nd Line Service Desk


• To take ownership and effectively manage support tickets for incidents,

change and service requests


• To plan and complete projects as assigned to you by the Head of 3rd Line

Network Support.


• Documentation of customer solutions – CMDB, Visio documentation,

technical summary write up


• DR/Failover Testing


• To provide support and mentoring to 2nd Line engineers


• Provide resources to the solution delivery team in supporting the configuration

and implementation of new customer projects


• On-call rota out of hours for high priority incidents


• Any other fair and reasonable task or duty assigned to you by your Manager,

or any other senior Exponential-e Ltd staff member

Technical environment:


• Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper


• Wireless; Cisco, Meraki, Aruba


• Security; Palo Alto, Prisma, Fortinet, Cisco ASA


• SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage


• Cisco NAC ISE, SD-A/DNAC, DOT1x


• Cisco Nexus 7xxx, 5xxx, 2xxx series

Knowledge and experience required:


• Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level


• In depth knowledge of configuring and troubleshooting network security

devices/protocols


• Ability to troubleshoot and isolate faults to identify root cause and bring to

resolution


• Advanced knowledge of layer 2 and 3 protocols


• Experience using at least one of the following firewalls: Palo Alto, Fortigate

Cisco ASA. This should include experience of configuring and troubleshooting

access lists, NAT, IPSec and SSL VPNs.


• Strong knowledge of OSPF and BGP in an ISP environment


• Proficient in packet capture and interpretatio

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