ServiceNow ITOM Consultant

4 weeks ago

tamil nadu, India Thryve Digital Health LLP Full time
Role: ServiceNow ITOM Consultant (Immediate to 30 days joiners only)
Experience: 6 to 12 years
Work Locations: Ramanujan IT City, Tharamani, Chennai & MindSpace Hi-Tech City, Madhapur, Hyderabad
Time Zone : 3PM to 12AM IST
Website Address: Organization: a ServiceNow Administrator, your primary responsibility will be to manage and optimize the ServiceNow platform to support the organization's IT Operations Management (ITOM) and IT Service Management (ITSM) processes. You will collaborate with cross-functional teams to ensure the platform meets business needs and aligns with ITIL best practices.
Roles & Responsibilities:
1. Configuration and Customization:
- Configure and customize ServiceNow modules based on business requirements.
- Develop and maintain workflows, business rules, UI policies, and client scripts.
2. System Administration:
- Perform routine system administration tasks, including user management, access control, and data maintenance.
- Monitor system performance and troubleshoot issues as they arise.
3. Integration:
- Implement and manage integrations between ServiceNow and other third-party applications.
- Collaborate with development teams to ensure seamless data flow.
4. ITOM Configuration and development:
- Development, testing, implementation and management in ITOM - CMDB, Discovery, Service Mapping and event management
- Design technical solutions in various modules of ServiceNow ITSM and ITOM
5. Upgrades and Patch Management:
- Collaborate with the technical team to plan and execute ServiceNow upgrades.
- Manage patching and ensure the platform is up to date.
Preferred Skills:
- ServiceNow administration and development.
- Experience with ServiceNow ITOM and ITSM modules.
- Scripting languages such as JavaScript.
- ITIL best practices.
- Integration with third-party tools.
- Strong analytical and troubleshooting skills.
Interested candidates, please share your updated resume to . Referrals are invited

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