Senior Application Support

3 weeks ago

Hyderabad, India TEKNIKOZ Full time

Greetings from Teknikoz


Experience : 8-12 Years


Job Summary

We are seeking a seasoned professional to lead our Application Support and Maintenance (ASM) initiatives for enterprise-grade systems built on the .NET framework. This role blends deep technical expertise with functional business analysis, stakeholder engagement, and cross-platform integration. The ideal candidate will be a proactive problem-solver, a clear communicator, and a strategic thinker who thrives in dynamic environments and is comfortable working across time zones with U.S.-based customers.


Key Responsibilities

  • Application Support & Maintenance
  • Lead Level 2 and Level 3 support for .NET-based applications
  • Monitor system performance, troubleshoot issues, and ensure high availability
  • Manage incident, problem, and change management processes.
  • Collaborate with development teams for bug fixes, enhancements, and deployments
  • Maintain the SLAs for the priority tickets and lead to the problem resolution
  • Functional Business Analysis
  • Gather, analyze, and document business requirements from stakeholders
  • Translate business needs into functional specifications and technical solutions
  • Document Knowledge articles and Business processes
  • Conduct gap analysis and propose process improvements
  • Support UAT and post-deployment validation
  • Database Management
  • Query, and optimize SQL Server databases to support application functionality
  • Perform data analysis, reporting, and troubleshooting using advanced SQL techniques
  • Ensure data integrity, security, and performance across environments SAP Integration
  • Collaborate with SAP functional and technical teams to support integration between .NET applications and SAP modules
  • Ensure seamless data flow and business process alignment across platforms
  • Stakeholder Management
  • Serve as the primary liaison between business users, IT teams, and external vendors
  • Facilitate regular status meetings, issue resolution, and expectation alignment
  • Communicate complex technical concepts in clear, business-friendly language Time zone Flexibility
  • Demonstrate flexibility to work in overlapping U.S. time zones to support customer needs
  • Coordinate effectively with cross-functional teams across geographies
  • Ensure timely communication and resolution of issues for U.S.-based stakeholders
  • Continuous Improvement Identify opportunities to optimize support processes and reduce downtime
  • Contribute to knowledge base creation and maintenance
  • Mentor junior team members and promote best practices


Required Skills & Qualifications

  • 10+ years of experience in .NET application development and support
  • Strong functional experience as a Business Analyst in enterprise environments
  • Strong understanding the Application support protocols
  • Proficiency in C#, ASP.NET, SQL Server, Web Services, and related technologies
  • Hands-on experience with SQL database design, optimization, and troubleshooting
  • Experience integrating .NET applications with SAP systems using standard protocols
  • Solid understanding of ITIL processes and application lifecycle management
  • Exceptional communication and interpersonal skills
  • Proven ability to manage stakeholder relationships across business and technical domains
  • Willingness and ability to work in overlapping U.S. time zones
  • Bachelor’s degree in computer science, Information Systems, or related field

  • Senior Application Support

    7 days ago

    Hyderabad, Pune, India Sadup Soft Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior Application Support & Maintenance Analyst (.NET, Business Analysis, SQL)We are seeking a Senior Application Support & Maintenance Analyst for a C2H role in Pune / HyderabadThe candidate will lead ASM initiatives for enterprise-gradeNET systems, combining technical expertise with functional business analysis, SAP integration, and stakeholder...

  • Senior Application Support

    1 week ago

    Hyderabad, Pune, India Sadup Soft Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior Application Support & Business Analyst (Liferay, Business Analysis, SQL)The ideal candidate should have 8-12 years of experience in . NET application support, functional business analysis, SQL database management, and SAP integrationThis role involves leading Level 2/3 support, troubleshooting complex issues, managing incident and change processes,...

  • Senior application support engineer

    6 days ago

    Hyderabad, India Zeller Full time

    About ZellerAt Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow,...

  • Senior Application Support Engineer

    3 weeks ago

    Hyderabad, India Zeta Global Full time

    Job Description: The Senior Application Support Engineer will be a very hands-on, senior member of the Technical Support Team responsible for providing technical assistance to zeta interactive clients and internal business functions. This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with...

  • Senior Application Support Engineer

    4 weeks ago

    Hyderabad, India Cubic Corporation Full time

    Job Description Business Unit: Cubic Transportation Systems Company Details: As part of the Global Operations Systems Team, reporting to the IT Systems Team Leader, you will be a key liaison, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. You will assist in implementing...

  • Application Support/Senior Consultant Specialist

    2 weeks ago

    Hyderabad, Telangana, India HSBC Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job descriptionSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest...

  • Application Support/Senior Consultant Specialist

    3 weeks ago

    Hyderabad, India HSBC Full time

    Job description Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the...

  • Application Support

    4 days ago

    Hyderabad, Telangana, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** **Job Title /Level: Mission Control - Senior Associate / 602** **Job Description**: **Job responsibilities**: - Focuses on quick incident mitigation primarily to reduce downtime for customers. - Monitors changes going into the environment while ensuring system stability. - Provides technical leadership and decision taking for quick...

  • Senior Application Support Analyst

    2 weeks ago

    Hyderabad, India DTCC Full time

    Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the...

  • Java Application/Production Support

    24 hours ago

    Hyderabad, Telangana, India Talent Worx Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Experience for Senior: 4 - 8 years• Roles : Java Application/Production Support• Responsibilitieso Investigate and drive support resolution with senior external clients. internal stakeholders and other Marquee engineering teams Serve as point of escalation for support issues from L1o Automate manual processes to increase efficiency and reduce risk.o...