Senior Application Support Engineer

3 weeks ago

Hyderabad, India Zeta Global Full time

Job Description:

  • The Senior Application Support Engineer will be a very hands-on, senior member of the Technical Support Team responsible for providing technical assistance to zeta interactive clients and internal business functions.
  • This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.

Education: BSC / BTech / MCA / MSC

Shift Timings: EST / PST Time Zone

Role: 24/7 Support

Must Have,

Functional Skills and Experiences

  • Experience leading technical support teams
  • At least 3+ years experience in 24/7 environment providing technical support
  • Extensive problem solving and debugging skills
  • Experienced in Problem and Incident Management
  • Excellent interpersonal and communication skills
  • Flexible in working outside of core business hours at short-notice
  • Should have excellent written and verbal communication skills
  • Experience of managing customers across locations/ geographies is preferred.

Technical Skills and Experiences:

  1. Strong in MySQL/Oracle database and with minimum 2 yrs. of work experience involving DB
  2. Good knowledge on Shell Scripting
  3. Good Knowledge with Hands on experience on Linux Operating system

  4. Web technologies & Networking Basics

  5. Apache

  6. Tomcat
  7. Web services
  8. DNS
  9. DHCP
  10. WWW
  11. ROUTER
  12. IP Classes
  13. Firewall

Good to have;

  • Linux Certification (RHCSA and RHCE)

  • DB certification

Personal Qualities

  • Strong customer service and support focus with a desire to deliver a high-quality service.
  • Self-motivated and highly professional with the ability to lead and take ownership and responsibility.
  • Ability to multi-task, work under pressure and to tight deadlines
  • A desire to learn and improve skills and knowledge.
  • Fast learner, energetic and enthusiastic
  • Adaptable and flexible to business demands
  • Positive can-do attitude
  • Team player
  • Soft spoken, work oriented, conscientious.
  • Good decision making and problem-solving skills.
  • Friendly, reliable, positive and acts appropriately and proactively.

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