Senior Application Support Analyst

2 weeks ago

Hyderabad, India DTCC Full time

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and aim to make a real impact. We develop a growing internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Tuesdays, Wednesdays and a day unique to each team or employee).

The impact you will have in this role:

Being a member of the Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets.
The Application Support Engineer role will be responsible for providing technical support of all the application within the EAS RDS service tower. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.


What You'll Do

• Support DTCC‘s production application services client facing environments.
• Provide 24x7 support for event monitoring, incident triage and critical issue
• Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
• Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Contribute to projects by performing task work and ensuring permit-to-operate (PTO) guidelines are met.
• Support for change management and execution of DTCC’s production application services
DTCC Public (White)
**NOTE: Responsibilities of this role are not limited to the details above. **


Talents Needed For Success:


• Minimum 2 years of experience in application production support and team management
• Knowledge of system administration – system configuration management, resource sharing, operating system fundamentals
• Knowledge on application support – basic programming skills, log reading and analysis
• Experience in multiple platforms (Operating systems – UNIX, Linux, Windows, VMWare)
• Database – Oracle, Sybase, MS SQL, DB2, Greenplum, Snowflake

Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

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