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Customer Care Lead

2 months ago

noida, India HRvisory Full time
Job Title: Customer Care LeadLocation: NoidaAbout Employer: One of the fastgrowing dairy brands
Job description: We seek a proactive and experienced Customer Care Lead to manage customer interactions lead and train the customer care team and ensure smooth collaboration with various departments to enhance the customer experience.
Responsibilities:
  • Handle customer inquiries via calls emails and chat. Resolve customer issues and complaints promptly ensuring timely followup on unresolved concerns.
  • Manage and maintain customer records in the CRM system ensuring data accuracy and completeness.
  • Assist customers with order placements modifications and tracking. Provide accurate product and service information to customers.
  • Train mentor and guide the customer care team ensuring high performance and excellent customer service standards.
  • Work closely with the delivery and operations teams to ensure smooth coordination and resolution of customer issues.
  • Identify and generate potential leads during customer interactions and share them with the sales team.

Qualifications:
  • Fluency in both Hindi and English is mandatory.
  • Adequate experience in customer care customer support or a related field.
  • Excellent verbal and written communication skills
  • Proven experience in handling CRM systems
  • Strong leadership and team management skills
  • Strong problemsolving skills with the ability to think on your feet.

problem-solving,lead generation,communication skills,collaboration,customer care,customer experience,leadership,team management,customer service,crm systems,customer support