Customer Care Lead
3 months ago
Jobdescription:We seek aproactive and experienced Customer Care Lead to manage customerinteractions lead and train the customer care team and ensuresmooth collaboration with various departments to enhance thecustomerexperience.
Responsibilities:
- Handlecustomer inquiries via calls emails and chat. Resolve customerissues and complaints promptly ensuring timely followup onunresolved concerns.
- Manage and maintaincustomer records in the CRM system ensuring data accuracy andcompleteness.
- Assist customers with orderplacements modifications and tracking. Provide accurate product andservice information to customers.
- Train mentorand guide the customer care team ensuring high performance andexcellent customer service standards.
- Workclosely with the delivery and operations teams to ensure smoothcoordination and resolution of customer issues.
- Identify and generate potential leads duringcustomer interactions and share them with the salesteam.
Qualifications:
- Fluencyin both Hindi and English ismandatory.
- Adequate experience in customer carecustomer support or a related field.
- Excellentverbal and written communication skills
- Provenexperience in handling CRM systems
- Strongleadership and team management skills
- Strongproblemsolving skills with the ability to think on yourfeet.
problem-solving,leadgeneration,communication skills,collaboration,customercare,customer experience,leadership,team management,customerservice,crm systems,customer support
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