Resident Manager

2 weeks ago

Hyderabad, Telangana, India Housr Full time

About Us: Housr is India's top luxury-managed accommodation provider, offering a living experience that is par excellence. Exclusively focused on working professionals and the millennial generation, Housr provides a comfortable, connected, and curated way of living where one can enjoy all the modern amenities under one roof along with an enriching community experience. A niche player in managed living for millennials and working professionals, Housr aims to revolutionize the way people find and experience housing by fostering a community of like-minded individuals.

Sprawling in 70+ world-class properties in 5+ major metropolitan areas across the length and breadth of India, Housr has become synonymous with being the master of luxury living.

With all modern conveniences, a class-apart community, and a social playground of endless opportunities, Housr is the perfect luxury oasis for today's uber-digital generation. Housr sets the benchmark for luxury living with an array of premium services such as:

  • Professional Housekeeping
  • Doorstep Laundry
  • Gourmet Meals
  • High-Speed Internet
  • 3-Tier Security
  • Tech-Enabled Living & More

Complementing these offerings is our 24*7 resident assistance offered by IHM-trained hospitality experts, ensuring seamless support for our community.

What the job involves:

  • We are looking to hire highly energetic individuals with great communication, an impressive personality with high confidence and a hustler mindset
  • Oversee customer service & support processes and organize them to enhance customer satisfaction.
  • Be the Champion of Resident Experience: Ensure a seamless and positive living experience for all Housr residents, proactively addressing their needs and fostering a strong sense of community, which in turn aids in renewals and referrals.
  • Manage Property P&L: Take full ownership of the property's financial performance, actively managing costs and maximizing profitability.
  • Drive Occupancy and Revenue Growth: Implement and execute proactive sales strategies to achieve and exceed occupancy and revenue targets for your assigned properties.
  • Ensure Compliance and Safety: Uphold all company policies and ensure the property operates in accordance with established regulations and safety standards.
  • Help to create a friendly team environment, providing support to residents.
  • Problem-Solve Effectively: Address resident concerns and operational challenges with proactive and efficient solutions, ensuring a positive perception for potential residents.
  • Drive efficiencies for reactive and planned business.
  • Plan and organize effectively, with excellent attention to detail and problem-solving skills.
  • Ensuring that security and safety regulations are met.
  • Willingness to stay at HOUSR's property.

Qualifications:

Graduate with a bachelor's degree in hotel management.

Experience:

  • Minimum 1-4 years of experience in a five-star hotel or co-living setup.
  • Must be good at handling customer issues.
  • Should have handled operations, including maintenance, cleanliness, and efficiency.

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