Strategic Account Manager

4 weeks ago


india Aptita Full time

Responsibilities:


● Manage a portfolio of clients, driving strategic decision-making and resolving technical issues to

ensure marketplace performance.

● Lead client-facing projects, delivering exemplary customer service, implementing technical changes,and using data-driven insights to grow clients

● Configure the platform and manage features to grow the ecommerce business.

● Lead client calls to discuss industry trends, project updates, marketing/advertising results, and

program performance.

● Collaborate with the Account Strategy Manager and outsource partner on marketplace

experimentation, audits, and problem-solving.

Requirements:

● 2+ years of ecommerce, strategic marketing, digital marketing, market research, or client management

experience.

● Technical skills with experience in facilitating integrations or implementing technical changes.

● Proficiency in Excel, with a focus on formula building, pivot tables, and lookups.

● Client-first mentality with a willingness to go the extra mile to help customers and teammates.


Preferred Qualifications:

● Direct e-commerce or digital agency experience.

● Previous consulting or Customer Success team experience.

● Experience in marketing, advertising, or similar software automation platforms.

● Experience motivating and coaching internal and external teams.



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