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Strategic Account Manager
4 weeks ago
Responsibilities:
● Manage a portfolio of clients, driving strategic decision-making and resolving technical issues to
ensure marketplace performance.
● Lead client-facing projects, delivering exemplary customer service, implementing technical changes,and using data-driven insights to grow clients
● Configure the platform and manage features to grow the ecommerce business.
● Lead client calls to discuss industry trends, project updates, marketing/advertising results, and
program performance.
● Collaborate with the Account Strategy Manager and outsource partner on marketplace
experimentation, audits, and problem-solving.
Requirements:
● 2+ years of ecommerce, strategic marketing, digital marketing, market research, or client management
experience.
● Technical skills with experience in facilitating integrations or implementing technical changes.
● Proficiency in Excel, with a focus on formula building, pivot tables, and lookups.
● Client-first mentality with a willingness to go the extra mile to help customers and teammates.
Preferred Qualifications:
● Direct e-commerce or digital agency experience.
● Previous consulting or Customer Success team experience.
● Experience in marketing, advertising, or similar software automation platforms.
● Experience motivating and coaching internal and external teams.
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