Service Management
2 months ago
What we are looking forRole: Service ManagementExperience Range: 6 – 8 YearsLocation: Chennai/Bangalore
Must Have:
Delegating and directing service tasks, Incidents and managing the ticket Lifecycle.Strong Knowledge in Handling Major Incident ManagementStrong Knowledge in deriving a root of issue and ability to coordinate with L3 resolver groups on any Major Incident.Strong knowledge in Modules like Incident Management, Change Management, Problem Management and Escalation ManagementHandling user escalations or concerns quickly and professionally to maintain good customer satisfaction.Overseeing the incident management process and team members involved in resolving the incidentAccountable for the overall quality of the process and oversees the management of and compliance with the procedures, data models, policies, and technologies associated with the processOwns the process and supporting documentation for the process from a strategic and tactical perspectiveApproves all changes to the process and development of process improvement plansDefines policies for the organization regarding the process and Ensures that the process is fit for purpose
Good-to-Have:
Should have great analytical skills and the ability to take ownership.Should have in-depth knowledge in data analysisShould have knowledge in performing presentationsShould have knowledge in data analysis tools, Service Now reporting
Role descriptions / Expectations from the Role :
Actively involve in incident management process regularly following the defined process.Chair the Change management as per process defined and continuously improvise based on the feedback.Proactively follow up the reported problem as per reported Problem tickets.Initiate, manage and engage required stake holders for all reported Major incidents.Generate reports as needed
Interested candidates pls share your cv to mailid:
with subject "
Service Management"
for further Discussion
-
Customer Service Executive
6 months ago
Chennai, India True Friend Management Support Service Pvt. Ltd. Full timeManaging incoming calls and customer service inquiries - Generating sales leads that develop into new customers through outbound calls - Identifying and assessing customer needs to achieve satisfaction - Take the extra mile to engage customers. Establishing a positive rapport with all clients and customers in person or via phone, mail - Addressing...
-
Allzone Management Services
3 months ago
Chennai, India Allzone Management Solutions Full timeAllzone Management Solutions is a leading offshore Medical Billing Company based in Los Angeles, with state-of-the-art delivery centers in Chennai, India. With over 500 employees, Allzone provides billing, coding, and RCM services to clients across the USA.Role Description:- This is a full-time on-site role for a Sales Marketing Lead at Allzone Management...
-
Service Advisor
6 months ago
Pallikaranai, Chennai, Tamil Nadu, India veega service Full timeWe are hiring Service Advisor Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 15,000/- per month + incentives Roles & Responsibilities: - 1. Service Job card preparation. 2. Update work in progress status of the service vehicle to customers on a regular basis. 3. Act...
-
Customer Service Officer
6 months ago
Chennai, India Galaxy credit service Full timeKey responsibilities: - Monitoring each trip to make sure it is arriving on time and if there is delay send notifications - Working on making sure all trips are having the tracking link updated and sending notifications to customers for tracking the bus - Handling sending notifications to customers - Help with generating tracking links - Working on...
-
Service Technician
6 months ago
Pallikaranai, Chennai, Tamil Nadu, India veega service Full timeWe are hiring Service Technician Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 18,000/- per month + incentives Roles & Responsibilities: - 1. Receive Service Vehicle from Service advisor. 2. Diagnose the problem based on customer remarks & troubleshoot the issue as...
-
Chennai, India Rajam Property Management Services Full timeJob descriptionAbout usWith over 30 years of excellence, Rajam Property Management Services Pvt Ltd has been a trusted name in the property management industry. Headquartered in Chennai, we specialize in managing residential and commercial properties, delivering seamless solutions that ensure maximum value for property owners and tenants alike.Our legacy is...
-
chennai, India Rajam Property Management Services Full timeJob DescriptionAbout UsWith over 30 years of excellence, Rajam Property Management Services Pvt Ltd has established itself as a trusted name in the property management industry. Based in Chennai, we manage residential and commercial properties, offering innovative and reliable solutions that benefit property owners and tenants alike.Joining our team means...
-
chennai, India Rajam Property Management Services Full timeJob Description About Us With over 30 years of excellence, Rajam Property Management Services Pvt Ltd has established itself as a trusted name in the property management industry. Based in Chennai, we manage residential and commercial properties, offering innovative and reliable solutions that benefit property owners and tenants alike. Joining our team...
-
chennai, India Rajam Property Management Services Full timeJob descriptionAbout usWith over 30 years of excellence, Rajam Property Management Services Pvt Ltd has been a trusted name in the property management industry. Headquartered in Chennai, we specialize in managing residential and commercial properties, delivering seamless solutions that ensure maximum value for property owners and tenants alike.Our legacy is...
-
chennai, India Rajam Property Management Services Full timeJob description About us With over 30 years of excellence, Rajam Property Management Services Pvt Ltd has been a trusted name in the property management industry. Headquartered in Chennai, we specialize in managing residential and commercial properties, delivering seamless solutions that ensure maximum value for property owners and tenants alike. Our...
-
Client Servicing Executive
4 weeks ago
Chennai, India Optima Response Management Pvt. Ltd. Full timeCompany DescriptionOptima Response Management Pvt. Ltd. is a 360-degree marketing services company based in Chennai. Founded in 2008, Optima Response does Mainline as well as Digital Marketing work. The company has a track record of delivering value to global and local clients. Some of Clients include Sun Group, Kaleesuwari, Woodwards & TTK Healthcare,...
-
Client Servicing Executive
4 weeks ago
Chennai, India Optima Response Management Pvt. Ltd. Full timeCompany DescriptionOptima Response Management Pvt. Ltd. is a 360-degree marketing services company based in Chennai. Founded in 2008, Optima Response does Mainline as well as Digital Marketing work. The company has a track record of delivering value to global and local clients. Some of Clients include Sun Group, Kaleesuwari, Woodwards & TTK Healthcare,...
-
Client Servicing Executive
4 weeks ago
Chennai, India Optima Response Management Pvt. Ltd. Full timeCompany DescriptionOptima Response Management Pvt. Ltd. is a 360-degree marketing services company based in Chennai. Founded in 2008, Optima Response does Mainline as well as Digital Marketing work. The company has a track record of delivering value to global and local clients. Some of Clients include Sun Group, Kaleesuwari, Woodwards & TTK Healthcare,...
-
Client Servicing Executive
4 weeks ago
Chennai, India Optima Response Management Pvt. Ltd. Full timeCompany Description Optima Response Management Pvt. Ltd. is a 360-degree marketing services company based in Chennai. Founded in 2008, Optima Response does Mainline as well as Digital Marketing work. The company has a track record of delivering value to global and local clients. Some of Clients include Sun Group, Kaleesuwari, Woodwards & TTK Healthcare,...
-
Client Servicing Executive
4 weeks ago
Chennai, India Optima Response Management Pvt. Ltd. Full timeCompany Description Optima Response Management Pvt. Ltd. is a 360-degree marketing services company based in Chennai. Founded in 2008, Optima Response does Mainline as well as Digital Marketing work. The company has a track record of delivering value to global and local clients. Some of Clients include Sun Group, Kaleesuwari, Woodwards & TTK Healthcare,...
-
Client Servicing Executive
4 weeks ago
Chennai, India Optima Response Management Pvt. Ltd. Full timeCompany Description Optima Response Management Pvt. Ltd. is a 360-degree marketing services company based in Chennai. Founded in 2008, Optima Response does Mainline as well as Digital Marketing work. The company has a track record of delivering value to global and local clients. Some of Clients include Sun Group, Kaleesuwari, Woodwards & TTK Healthcare,...
-
Clinical Data Specialist
2 days ago
Chennai, Tamil Nadu, India Omega Healthcare Management Services Full timeWe are seeking a highly skilled Clinical Data Specialist to join our team at Omega Healthcare Management Services.About the Role:The Clinical Data Specialist will be responsible for performing complex data abstraction and data entry for specified disease and project requirements. This involves maintaining a high level of medical knowledge and terminology, as...
-
Hunt &Scouts Management Services Lead Developer
3 weeks ago
Chennai, Tamil Nadu, India Hunt &Scouts Management Services Full timeWe are seeking a seasoned HR system professional to lead our chain of hospitals. Our organization operates on a 6-day workweek.Please refer to the job description below for more details:Roles and ResponsibilitiesSupport and maintain HR applications, including Oracle HCM Cloud and Kronos.Drive adoption, data clean-up, and business process re-engineering...
-
Service Advisor- Automobile Car Service
6 months ago
Thoraipakkam, Chennai, Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full timeService Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. **Responsibilities**: - Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle...
-
Service Manager
1 month ago
Chennai, India Dunamis Machines International Pvt Ltd. Full timeAbout the Company:We are seeking a dynamic and experienced Service Manager to lead our service operations, ensuring efficiency and high-quality support for our customers. This role is key in maintaining service standards, managing a team of engineers, and driving improvement initiatives.About the Role:Team Leadership: Monitor, manage, and evaluate the...
