Service Manager

1 month ago


Chennai, India Dunamis Machines International Pvt Ltd. Full time
About the Company:

We are seeking a dynamic and experienced Service Manager to lead our service operations, ensuring efficiency and high-quality support for our customers. This role is key in maintaining service standards, managing a team of engineers, and driving improvement initiatives.

About the Role:

Team Leadership: Monitor, manage, and evaluate the performance of service engineers, boosting their productivity and ensuring effective service delivery.

Customer Support: Handle customer calls directly, providing timely assistance and resolving service-related issues.

Service Scheduling: Plan and assign service engineers for on-site customer service and erection projects, ensuring efficient scheduling.

Material Coordination: Arrange and procure materials required for service sites, ensuring readiness and availability.

Performance Evaluation: Regularly assess the work efficiency of service engineers, identify areas of improvement, and implement training programs to enhance output.

Training & Development: Organize and deliver training to service engineers to enhance their technical skills and customer interaction capabilities.

Service Coordination: Oversee and maintain coordination with the service coordinators, ensuring smooth operation across all service-related functions.

Responsibilities:

- Proven experience in managing service teams in the machinery manufacturing sector.- Strong leadership and organizational skills.- Excellent customer service and communication abilities.- Ability to assess and improve team performance.- Knowledge of service scheduling, material arrangement, and training techniques.

Required Skills:

- Proven experience in managing service teams in the machinery manufacturing sector.- Proficiency in two languages (mandatory): Hindi, Kannada, Telugu, and English.- Strong leadership and organizational skills.- Excellent customer service and communication abilities.- Ability to assess and improve team performance.- Knowledge of service scheduling, material arrangement, and training techniques.

Equal Opportunity Statement: Include a statement on commitment to diversity and inclusivity.

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