CRM - Head
4 days ago
Position: Customer Relationship Management (CRM) Head
Industry: Real Estate
Experience Required: 10–15 years (preferably in Real Estate sector)
Age Range: 45–55 years (Male candidates preferred)
Location: Jaipur, Rajasthan
Compensation: ₹1.25 LPA – ₹1.50 LPA
Key Responsibilities
- Lead the Customer Relationship Management (CRM) function for residential/commercial projects.
- Manage post-sales customer interactions including documentation, agreements, payment schedules, possession, and handovers.
- Handle customer queries, complaints, and escalations with professionalism and efficiency.
- Ensure smooth coordination between sales, finance, legal, and projects teams for customer deliverables.
- Monitor customer satisfaction and take proactive steps for customer retention & referrals.
- Develop and implement CRM policies, SOPs, and service excellence standards.
- Maintain accurate records of customer communication, dues, and handover status.
- Drive initiatives to improve customer experience and reduce turnaround time in issue resolution.
- Represent the company in client meetings, society formation processes, and RERA-related compliances.
- Supervise and mentor CRM executives/team members.
Job Types: Full-time, Permanent
Pay: ₹50, ₹150,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
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