Active Directory Specialist

5 days ago


Delhi, India People Prime Worldwide Full time
About the Company
Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.
Mandatory Skills
✔ Strong expertise in
Active Directory Support
✔ Hands-on experience with
Microsoft 365 Support
✔ Solid knowledge of ServiceNow, Jira
✔ Experience with Teams, OneDrive, SharePoint, etc
✔ Familiarity with L2/L3 support
Primary skills:
Active Directory
M365
Microsoft 365 Support
Provide L2 support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, etc.)
Assist users with login issues, MFA setup, and license-related queries
Troubleshoot email delivery, calendar sync, and Teams connectivity issues
Escalate unresolved issues to L2/L3 support
Basic understanding of Microsoft 365 admin center and Exchange Online
Active Directory Support
Handle user account creation, password resets, and group membership changes
Assist with computer account joins and basic GPO troubleshooting
Monitor AD replication and login issues
Familiarity with Active Directory Users and Computers
Maintain accurate documentation of AD changes
General IT Support
Log and track incidents via ITSM tools (e.g., ServiceNow, Jira)
Knowledge of Windows OS and Office applications
Provide remote support using tools like MS Teams
Follow standard operating procedures and escalation paths,
Strong communication and customer service skills
Important Note (Please Read Before Applying)
Do
NOT apply
if:
You have
less than 3 years
or
more than 5 years
of experience
You do not have
hands-on Active Directory experience
You are on a
notice period longer than 15 days
You are looking for
remote only
(role is hybrid in mumbai)
You are a
fresher or unrelated background (e.g.roles)
✅ Apply
ONLY if
you meet
ALL
criteria above. Random / irrelevant applications will
not be processed .

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