Senior Voip Engineer

7 days ago

Delhi, India MOURI Tech Full time

We are looking for a

Avaya Voice Engineer / UC Architect

with extensive experience designing, deploying, and managing complex Avaya telephony environments.

Experience: 7+ Years
Location: Hyderabad
Notice period: Immediate

Key Responsibilities:

Design, deploy, and manage enterprise Avaya environments including:
Avaya Aura Communication Manager
Session Manager
System Manager
Avaya Messaging / Modular Messaging
Avaya SBCs / Session Border Controllers
Contact Center / AACC / CMS (if applicable)
Voice architecture design reviews and implement best practices across global sites.
Manage high-availability voice systems, disaster recovery planning, and failover configurations.
Architect and implement integration with third-party services (e.g., Microsoft Teams, SIP trunking providers, Active Directory, Call Recording platforms).
Provide high-level support and root cause analysis for critical incidents and escalations.
Mentor junior engineers and guide the internal voice support team.
Maintain and regularly update system documentation including voice infrastructure diagrams, SOPs, and escalation matrices.
Evaluate and recommend new technologies, upgrades, and security improvements within the UC domain.
Develop and maintain Avaya support relationships and manage vendor escalations to ensure SLA compliance.
Avaya system migrations, software upgrades, and hardware refresh projects.
Ensure compliance with enterprise security, change management, and operational policies.

Required Skills & Qualifications:
Hands-on experience with

Avaya enterprise telephony platforms .
Deep expertise in

Avaya Aura suite

including CM, SM, SMGR, AM, and associated solutions.
Strong experience with

SIP architecture, SBCs, trunking , and network voice routing.
Advanced troubleshooting and diagnostics skills using Avaya tools (SAT, ASA, traceSM, etc.).
In-depth knowledge of

voicemail, EC500 , DID provisioning, call flow design, and

EVM configurations .
Experience integrating with Microsoft Active Directory, LDAP, and other enterprise services.
Ability to lead cross-functional technical discussions and influence architecture decisions.
Avaya Certified Support Specialist (ACSS)

or

Avaya Certified Implementation Specialist (ACIS)

certifications highly preferred.
Strong documentation, planning.
Experience with tools like Wireshark, Avaya One-X, System Platform, and Communication Manager CLI.

Preferred Qualifications:
Familiarity with

Avaya Contact Center (AACC/AES) , workforce optimization tools, or recording systems.

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