Business Analyst

3 weeks ago

Noida, India Insight Customer Call Solutions Ltd Full time

Job Description: Business Analyst

About ICCS: ICCS is a leading business process outsourcing company delivering innovative, efficient, and customer-centric solutions to businesses across various industries. Our focus is on leveraging technology and analytics to drive operational excellence and business growth.

Job Summary: We are seeking a detail-oriented and analytical Business Analyst to join our team in Noida. The ideal candidate will work closely with cross-functional teams to identify business needs, analyze processes, and provide data-driven recommendations to improve efficiency, productivity, and customer satisfaction.

Key Responsibilities:

  • Requirements Gathering:
  • Collaborate with stakeholders to understand business requirements, objectives, and challenges.
  • Document and prioritize business needs, ensuring alignment with organizational goals.
  • Data Analysis:
  • Collect, analyze, and interpret data to identify trends, insights, and opportunities.
  • Develop and maintain dashboards, reports, and metrics for tracking performance.
  • Process Improvement:
  • Evaluate current business processes to identify inefficiencies or areas for enhancement.
  • Recommend and implement solutions to optimize workflows and improve outcomes.
  • Solution Design:
  • Work with IT and operational teams to design and implement new systems, tools, or processes.
  • Create detailed documentation, including business cases, user stories, and functional specifications.
  • Stakeholder Communication:
  • Facilitate regular meetings with stakeholders to review progress and address concerns.
  • Present findings and recommendations in a clear and actionable manner.
  • Project Support:
  • Support project teams by providing analysis, documentation, and testing during solution implementation.
  • Monitor project outcomes to ensure alignment with initial objectives.

Qualifications:

  • Master degree in Business Administration, Economics, Computer Science, or a related field.
  • 2+ years of experience as a Business Analyst, preferably in the BPO industry.
  • Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, or Power BI).
  • Strong understanding of BPO processes and client management.
  • Excellent communication and interpersonal skills.
  • Proven problem-solving skills and the ability to work independently or in a team.
  • Knowledge of project management methodologies (e.g., Agile, Scrum) is a plus.

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