Customer Service Representative
1 week ago
Company Name: TotalRCM Solutions Private Limited Job Description: Customer Service Representative Position: Customer Service Representative (Tier 1 Loan Pre-Qualification) Location: Bangalore (HSR Layout, Sector 1) Type: Full-Time In Office Overview: We are seeking a detail-oriented and customer-focused Customer Service Representative to join our financial services team. In this role, you will assist potential clients online and over the phone by pre-qualifying them for a loan and transferring successful applicants for loan funding to the appropriate department. Your primary goal will be to provide excellent service, assess customer eligibility, and efficiently guide them through the loan prequalification process. Key Responsibilities: Customer Engagement: Handle a high volume of inbound and outbound calls with potential loan applicants in an efficient, professional and courteous manner. Provide detailed information about the loan product, eligibility criteria, and the application process. Build trust and rapport with customers to create a positive experience. Loan Prequalification: Collect and verify applicant information, including income, employment status, and other relevant details. Use company tools and systems to determine initial loan eligibility. Clearly communicate prequalification results to customers and explain next steps. Compliance and Accuracy: Ensure all communications and processes adhere to company policies and best practices. Maintain strict confidentiality of customer information in accordance with company policies. Accurately document interactions and outcomes in the CRM system. Support and Guidance: Address customer concerns or questions related to loan terms and repayment options. Transfer or escalate customers to the appropriate departments for further assistance if needed. Performance Metrics: Meet or exceed individual and team goals for call handling, prequalification success rates, and customer satisfaction. Requirements: Experience: Educational Qualifications: High school diploma or equivalent; college degree in finance, business, or a related field is a plus. Skills and Abilities: Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Familiarity with financial concepts and loan terminology. Proficiency in using CRM systems and financial software. Previous BPO experience in customer service, sales or financial services role is preferred. Basic experience working with U.S. customers is an advantage. Other Qualities: Detail-oriented with strong organizational skills. Ability to work in a fast-paced environment and adapt to changing priorities. Availability to work evenings and occasionally weekends.
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RCM Customer Service Representative
2 weeks ago
Bengaluru, Karnataka, India CUSTOMER SERVICE,RCM Full time ₹ 4,00,000 - ₹ 8,00,000 per yearAbout Our Client They are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Their mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care....
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Customer Service Representative
1 week ago
Bengaluru, Karnataka, India 1path2peace Full timeSalary - 5 lpaExp - 2-3 yearsRole DescriptionThis is a full-time on-site role for a Customer Service Representative at 1path2peace, located in Bengaluru. The Customer Service Representative will be responsible for addressing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks...
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Customer Service Representative
1 week ago
Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per yearSalary kExp - 1-2 yearsRole DescriptionThis is a full-time on-site role located in Bengaluru for a Customer Service Representative (Insurance) at Al Fahad Enterprises. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The role involves providing support...
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Customer Service Representative
1 week ago
Bengaluru, India Vinfinity Immigration LLP Full time**Call/WhatsApp: +91 96505 34904(Ms. Puja)** **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing...
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Customer Service Representative
2 days ago
Bengaluru, Karnataka, India 1path2peace Full time ₹ 6,00,000 - ₹ 12,00,000 per yearSalary kExp - 2 yearsRole DescriptionThis is a full-time, on-site role for a Customer Service Representative located in Bengaluru. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and delivering a positive customer experience. Day-to-day tasks include responding to...
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Customer Service Representative
1 week ago
Bengaluru, Karnataka, India Al Fahad Enterprises Full timeSalary - 5 lpaExp - 2-3 yearsRole DescriptionThis is a full-time on-site role for a Customer Service Representative located in Bengaluru. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Day-to-day tasks will include providing customer support, handling...
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Customer Service Representative
2 days ago
Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionAl Fahad Enterprises operates in a variety of businesses, including Tour & Travel services and Organic Products. We are committed to providing exceptional quality and service in all our endeavors. By diversifying our offerings, we aim to meet the varied needs of our customers and deliver an unparalleled experience across different...
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Customer Service Representative
2 weeks ago
Bengaluru, India Newjaisa Technology Pvt Ltd Full timeAlso known as a customer service executive, customer support executives **manage a team of customer support representatives and maintain customer satisfaction**. Customer Support Specialist responsibilities include **resolving customer queries, recommending solutions and guiding product users through features and functionalities** **Customer feedback is...
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Customer Service Representative
2 weeks ago
Bengaluru, Karnataka, India ENHANCE PLUS CONSULTANT Full timeJob Title: Customer Support Representative Location: Bangalore Industry: Customer Service/International voice We are seeking a highly motivated and customer-focused Customer Support Representative to join our team. As a Customer Support Representative, you will be the primary point of contact for our customers, providing timely and effective solutions to...
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Customer Service Representative
2 days ago
Bengaluru, Karnataka, India Kids Castle Preschool Full time**Job brief** We are looking for a customer-oriented service representative. **What does a Customer Service Representative do?** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The...
