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Sr. Account Manager
2 months ago
Job Title: Key Account Manager - Servicing
Location: Pune, India
Company: Livewire Experience Pvt. Ltd.
Website:
Application Link :
Job Description:
Livewire Experience is seeking a forward-thinking and dynamic Key Account Manager - Servicing to manage and drive our key business accounts. The ideal candidate will offer innovative solutions, backed by research and the latest global trends, to ensure our clients receive best-in-class services and strategies. This role requires someone with the ability to work seamlessly with internal teams—operations, production, and design—to ensure smooth project delivery and execution.
Key Responsibilities:
1. Account Management & Innovation:
o Serve as the main point of contact for key clients, understanding their business goals and providing cutting-edge, innovative solutions that align with the latest global trends.
o Continuously research and analyze industry developments, global market trends, and competitive strategies to bring fresh ideas and insights to the table for client offerings.
o Offer tailored, strategic solutions that address client needs while setting Livewire apart as a leader in experiential marketing and events.
2. Revenue Growth & Profitability:
o Develop strategies to grow revenue share and maintain profitability from key accounts.
o Identify opportunities for innovation and upselling to maximize account growth.
o Create and present proposals that align with both client goals and company financial objectives.
o Increase the Agency’s share of the Piec through existing accounts.
3. Collaboration & Project Delivery:
o Work closely with internal teams, including operations, production, and design, to ensure timely and high-quality project execution.
o Collaborate with the production and design teams to bring creative concepts to life, ensuring they meet client expectations.
o Ensure that all teams are aligned and working together to deliver seamless, on-brand, and innovative projects for the client.
o Oversee perfect delivery of the event and post event report , invoicing & formalities
4. Client Solutions & Pitches :
o Stay updated on the latest global market trends, technologies, and experiential marketing innovations, and bring these insights to clients to enhance their event experiences.
o Provide clients with well-researched, data-backed insights to inform decision-making and ensure that all solutions are forward-thinking , achievable & impactful.
o Create Impactful pitch decks , proposals and commercial estimates that would convert
5. Escalation & Issue Management:
o Actively manage potential client issues, ensuring quick resolutions and maintaining strong, positive relationships.
o Maintain open communication with clients to mitigate any challenges and proactively offer solutions before problems arise.
6. Strategic Leadership:
o Provide strategic leadership in client servicing, ensuring client satisfaction and long-term retention.
o Ensure every project delivered offers maximum client impact while minimizing escalations.
Key Skills & Qualifications:
- 5+ years of experience in account management or client servicing within the advertising, experiential, or event industries.
- Proven experience working with global brands across various industries, with a strong understanding of their expectations.
- Strong ability to offer innovative, research-driven solutions that leverage global trends.
- Demonstrated success in collaborating with cross-functional teams (operations, production, and design) to deliver high-quality projects.
- Excellent communication, presentation, and negotiation skills.
- Ability to handle multiple clients and projects simultaneously while maintaining a high standard of delivery.
- Ability to work on revenue targets from the key accounts.
- Strong business acumen and an eye for opportunities to grow accounts profitably.
What We Offer:
- Competitive salary package with performance-based incentives.
- An exciting and collaborative work environment where creativity and innovation are valued.
- Opportunities to work with industry-leading global brands.
- Medical Insurance & Travel Allowance
How to Apply: Send your resume and a cover letter to with the subject line "Application for Key Account Manager - Servicing."