Global Service Delivery Manager

6 days ago


Meerut, India Whatjobs IN C2 Full time

Job Title: Global Delivery Manager Location : Chennai Role Overview We are seeking a Global Delivery Manager with strong experience in IT Services and IT Consulting delivery environments. The ideal candidate will be a go-getter with hands-on leadership experience managing global client engagements —particularly across the US and international markets —and a proven record of driving high CSAT (Customer Satisfaction) scores . This position requires a strategic thinker who can balance client needs, delivery excellence, and operational efficiency while leading global cross-functional teams. Key Responsibilities Lead and manage end-to-end global delivery operations across multiple regions (US, Europe, and Asia). Drive consistent achievement of CSAT, SLA, and delivery excellence metrics . Manage client relationships within the IT Services and Consulting domain, ensuring high satisfaction and retention. Lead delivery governance, risk management, and performance reporting. Build, mentor, and inspire global delivery teams to deliver high-quality outcomes. Collaborate with sales, pre-sales, and



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