Technical Support Representative

5 days ago

Delhi, India Booth and Partners Pte Ltd Full time
Job DescriptionWe are a wholesale internet infrastructure carrier providing top-tier connectivity solutions to retail service providers. Our mission is to deliver reliable and efficient internet services, ensuring seamless connectivity for our clients. We pride ourselves on our commitment to excellent customer service and technical support.Role Overview:As a

Level 1 Technical Support Analyst , you will be the first point of contact for customers requiring assistance with their internet connection. You will be responsible for providing basic to moderately complex technical support, managing support tickets, escalating issues to Level 2 when necessary, and booking technician visits for fault resolution. This role is crucial in maintaining the high standard of service we promise our clients and ensuring smooth and effective technical support for 6500 connections.Key Responsibilities:• Provide first point of contact technical support for customers experiencing issues with their internet connection.• Diagnose and resolve Level 1 technical issues related to internet connectivity.• Manage and prioritize support tickets, ensuring timely and effective resolution ofcustomer issues.• Escalate unresolved issues to Level 2 Technical Support as necessary.• Coordinate and book technician visits for the resolution of faults that cannot beresolved remotely.• Maintain detailed and accurate records of all support interactions within tickets• Communicate effectively with customers, providing clear and concise information• Continuously update your knowledge of our products, services, and supportprocedures.Requirements

Qualifications:• Previous experience in a technical support role, preferably in the telecommunicationsor internet service provider industry.• Strong understanding of internet connectivity and common issues related to it.• Excellent problem-solving skills and the ability to diagnose and resolve technicalissues effectively.• Proficiency with ticketing systems and customer relationship management software.• Strong communication skills, both written and verbal.• Ability to manage multiple tasks and prioritize effectively.• Customer-focused mindset with a commitment to providing excellent service.• Ability to work both independently and as part of a team.Preferred Skills (Nice to haves) :•

Experience with escalation support.• Familiarity with

booking and coordinating technician visits.• Basic knowledge of

network infrastructure and internet protocols.Benefits

BenefitsWHAT WE OFFER:

✔ Great Place to Work-Certified Company✔ Premium HMO✔ Holistic employee experience✔ Rewards and incentives✔ Monthly engagement activities✔ Career advancement opportunities✔ Paid referral programRequirementsQualifications: • Previous experience in a technical support role, preferably in the telecommunications or internet service provider industry. • Strong understanding of internet connectivity and common issues related to it. • Excellent problem-solving skills and the ability to diagnose and resolve technical issues effectively. • Proficiency with ticketing systems and customer relationship management software. • Strong communication skills, both written and verbal. • Ability to manage multiple tasks and prioritize effectively. • Customer-focused mindset with a commitment to providing excellent service. • Ability to work both independently and as part of a team. Preferred Skills (Nice to haves) : • Experience with escalation support. • Familiarity with booking and coordinating technician visits. • Basic knowledge of network infrastructure and internet protocols.

  • Technical Support Representative

    1 week ago

    Delhi, Delhi, India CROWDCONSULTANTS Full time

    Are you a customer service-oriented professional with a knack for solving technical issues? Join our client as a Technical Support Representative based in Dehli, India and be the first line of support for our clients users, ensuring customer satisfaction and maintaining high standards of service.YOUR MISSIONProvide first-level support and resolve customer...

  • Technical Support Representative

    1 week ago

    Delhi, Delhi, India EMAPTA Full time

    Job Description Join our team as a Technical Support Rep in the Internet Service Industry! Perform service qualification checks and troubleshoot internet/voice issues Communicate with customers via calls, chat, and email Assist clients with internet setup and provide expert advice Research and respond to customer inquiries accurately Document...

  • Remote Support Representative

    1 week ago

    Delhi, Delhi, India SVH Travel Full time

    Job Description: Remote SupportRepresentative Department: HospitalityIndustry Summary: We areseeking a motivated Remote Support Representative to join our teamin the Hospitality industry. As a Remote Support Representative youwill be responsible for providing exceptional customer service andtechnical support to our clients. This is a remote position...

  • Technical Support Representative

    4 weeks ago

    Delhi, India EMAPTA Full time

    Job DescriptionEmpower Your Career and Personal Life as a Technical Support Rep in the Internet Service Industry!Our client stands as a leading Australian telecommunications company, redefining the landscape as a challenger telco and internet service provider. Embracing innovation and unlimited possibilities, our client is more than just a utility; it's an...

  • Technical Support Representative

    3 weeks ago

    Delhi, India EMAPTA Full time

    Job DescriptionEmpower Your Career and Personal Life as a Technical Support Rep in the Internet Service Industry!Our client stands as a leading Australian telecommunications company, redefining the landscape as a challenger telco and internet service provider. Embracing innovation and unlimited possibilities, our client is more than just a utility; it's an...

  • Technical Support Representative

    1 week ago

    Delhi, Delhi, India EMAPTA Full time

    Job DescriptionEmpower Your Career and Personal Life as a Technical Support Rep in the Internet Service IndustryOur client stands as a leading Australian telecommunications company, redefining the landscape as a challenger telco and internet service provider. Embracing innovation and unlimited possibilities, our client is more than just a utility; it's an...

  • Remote Support Representative

    1 month ago

    new delhi, India SVH Travel Full time

    Job Description: Remote SupportRepresentative Department: HospitalityIndustry Summary: We areseeking a motivated Remote Support Representative to join our teamin the Hospitality industry. As a Remote Support Representative youwill be responsible for providing exceptional customer service andtechnical support to our clients. This is a remote position...

  • Remote Support Representative

    1 month ago

    New Delhi, India SVH Travel Full time

    Job Description: Remote SupportRepresentativeDepartment: HospitalityIndustrySummary:We areseeking a motivated Remote Support Representative to join our teamin the Hospitality industry. As a Remote Support Representative youwill be responsible for providing exceptional customer service andtechnical support to our clients. This is a remote position thatoffers...

  • Technical Support Representative

    1 month ago

    delhi, India BolsterBiz Full time

    As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support directly to US-based B2B clients (Heads of Customer Support and CX depts). Your primary responsibility will be to replicate client issues and offer prompt and accurate technical solutions, and work closely with the internal engineering team. This job will...

  • Technical Support Representative

    1 week ago

    Delhi, Delhi, India BolsterBiz Full time

    As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support directly to US-based B2B clients (Heads of Customer Support and CX depts). Your primary responsibility will be to replicate client issues and offer prompt and accurate technical solutions, and work closely with the internal engineering team. This job will...

  • Technical Support Representative

    1 month ago

    New Delhi, India BolsterBiz Full time

    As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support directly to US-based B2B clients (Heads of Customer Support and CX depts). Your primary responsibility will be to replicate client issues and offer prompt and accurate technical solutions, and work closely with the internal engineering team. This job will...

  • Technical Support Representative

    1 month ago

    New Delhi, India BolsterBiz Full time

    As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support directly to US-based B2B clients (Heads of Customer Support and CX depts). Your primary responsibility will be to replicate client issues and offer prompt and accurate technical solutions, and work closely with the internal engineering team. This job will...

  • Customer Support Representative

    4 days ago

    Delhi, Delhi, India Vision IAS Full time

    **Job Title: Customer Support Representative** Location: Karol Bagh, Mukherjee Nagar, Lucknow, Bhopal **Company: Vision IAS** About Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us...

  • Customer Support Representative

    1 week ago

    Delhi, Delhi, India Tattva Educational Training & Research LLP Full time

    **Job Title: Customer Support Representative** Location: Karol Bagh, Mukherjee Nagar Company: Vision IAS About Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us in helping aspiring...

  • Technical Sales Representative

    1 week ago

    Delhi, Delhi, India Ebslon Infotech Pvt Ltd Full time

    Company DescriptionEbslon Infotech Pvt Ltd is a global technology company based in New Delhi, India. We offer a wide range of services including website development, application development, and digital marketing. Our team consists of trained web developers, graphic designers, and experienced digital marketers who help businesses achieve real results by...

  • Customer Support Representative

    1 week ago

    Delhi, Delhi, India Alive Wellness Clinics Full time

    Job Summary:We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders.To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers.Ultimately, a...

  • Technical Sales Representative

    1 week ago

    Delhi, Delhi, India Ebslon Infotech Pvt Ltd Full time

    Company DescriptionEbslon Infotech Pvt Ltd is a global technology company based in New Delhi, India. We offer a wide range of services including website development, application development, and digital marketing. Our team consists of trained web developers, graphic designers, and experienced digital marketers who help businesses achieve real results by...

  • Technical Sales Representative

    1 week ago

    Delhi, Delhi, India Ebslon Infotech Pvt Ltd Full time

    Company Description Ebslon Infotech Pvt Ltd is a global technology company based in New Delhi, India. We offer a wide range of services including website development, application development, and digital marketing. Our team consists of trained web developers, graphic designers, and experienced digital marketers who help businesses achieve real results by...

  • Technical Support Specialist

    3 weeks ago

    New Delhi, India NextGen Global Services Pvt Ltd. Full time

    Job Title: Computer Technical Sales Representative-INBOUND SALES (Fresher/Experienced)Location: Saket, DelhiShift: US Night Shift IST (8 PM TO 5 AM)Salary:For Fresher-3 LPA Fixed+1.50 LPA IncentivesFor Experienced-5LPA+3 LPA incentivesJob Description:As a Computer Technical Sales Representative, you will be responsible for promoting and selling our company's...

  • Technical Support Specialist

    1 month ago

    New Delhi, India NextGen Global Services Pvt Ltd. Full time

    Job Title: Computer Technical Sales Representative-INBOUND SALES (Fresher/Experienced)Location: Saket, DelhiShift: US Night Shift IST (8 PM TO 5 AM)Salary:For Fresher-3 LPA Fixed+1.50 LPA IncentivesFor Experienced-5LPA+3 LPA incentivesJob Description:As a Computer Technical Sales Representative, you will be responsible for promoting and selling our company's...