![Contlo](https://media.trabajo.org/img/noimg.jpg)
Customer Support Associate
1 week ago
is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's own generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Webpush, and Social media.
With Contlo's Brand AI Model™, businesses can orchestrate all their brand marketing activities by generating personalized marketing creatives and copies, creating behavior-based customer segments, and auto-generating customer journeys. As the Brand AI Model™ is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a
Customer Support Specialist
to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support Representatives
Requirements and skills-1 to 3 years of Experience as a Customer Support Specialist or similar CS rolesFamiliarity with our IT SaaS industry is a mustUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesB.Tech/BCA degree
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