Technical Product Support Engineer

2 weeks ago


Bengaluru, India Applied Materials Full time
Key ResponsibilitiesResponsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering toolProvides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.Functional KnowledgeDemonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplinesBusiness ExpertiseHas knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the marketLeadershipActs as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirementsProblem SolvingSolves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of informationImpactImpacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policiesInterpersonal SkillsExplains difficult or sensitive information; works to build consensus

Qualifications

Education:Bachelor's Degree

Skills:Certifications:Languages:Years of Experience:4 - 7 Years

Work Experience:

Additional Information

Time Type:Full time

Employee Type:Assignee / Regular

Travel:Yes, 75% of the Time

Relocation Eligible:Yes

  • Bengaluru, India Applied Materials Full time

    Key Responsibilities Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.  Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians...


  • Bengaluru, India Intervue.io Full time

    About:Intervue is on a mission to streamline the entire interviewing process from screening to selecting a candidate. We are a small, agile team on a rapid growth trajectory. If you want a fast-paced environment with a diverse set of highly talented individuals working towards a shared goal, Intervue is the place to be. Intervue builds SaaS products that...


  • Bengaluru, India Intervue.io Full time

    About:Intervue is on a mission to streamline the entire interviewing process from screening to selecting a candidate. We are a small, agile team on a rapid growth trajectory. If you want a fast-paced environment with a diverse set of highly talented individuals working towards a shared goal, Intervue is the place to be. Intervue builds SaaS products that...


  • Bengaluru, India Bose Professional Full time

    Company Overview: Bose Professional is a leader in the professional audio/video industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. For more than 50 years our spirit of invention has focused on creating systems that are easy...


  • Bengaluru, India Klub Full time

    JobSummary:Weare seeking a highly motivated Technical Support Engineer to joinour Engineering Team Production Support. The Technical SupportEngineer will be responsible for ensuring the smooth operation ofour engineering system and providing technical assistance tointernalstakeholders.KeyResponsibilities:Provide technical support to the Engineering Team and...


  • Bengaluru, India Trilyon, Inc. Full time

    Job description:The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements.You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code...


  • Bengaluru, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...


  • Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...


  • Bengaluru, India Ultrabot Innovations Full time

    Job Description :As an L3 Technical Support Engineer, you will be responsible for providing advanced technical support to our clients, resolving complex technical issues, and ensuring the highest level of customer satisfaction. You will work closely with our customers, as well as internal teams including L1/L2 support, engineering, and product development,...


  • Bengaluru, India Trilyon, Inc. Full time

    Job description:The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements.You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code...


  • Bengaluru, India Trilyon, Inc. Full time

    Job description:The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements.You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code...


  • Bengaluru, India CodeMind Staffing Solutions Full time

    Technical skills :- Strong Unix & Linux skills- SQL & Mysql.- Experience in working with Databricks environment- Kibana- IBM Tivoli Workload Scheduler (TWS)- Prior experience in working in Azure environment- Knowledge and experience in working with Ingestion framework- Shell scripting & Perl Scripting skills are highly desired- Experience on Ticketing tools...

  • Production Support

    4 weeks ago


    Bengaluru, India Rite Software Solutions & Services (IN) Full time

    **About us**: Product support engineers handle technical requests filed by end users of a company’s product or system. Their primary responsibility is troubleshooting and resolving errors, and throughout their work they must constantly log details for later reports and to provide customers with updates. When not fixing issues, they assist other engineers...


  • Bengaluru, India TalentXo Full time

    Job Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...


  • Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...


  • Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...


  • Bengaluru, India HealthEdge Full time

    Position summary: We are looking for Technical Support Engineers who are proficient with Java-based technologies and frameworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshoot HealthEdge customers issues and improve user experience over time and provide technical support to internal and external clients, for both...


  • Bengaluru, India Oracle Full time

    Department Description: Oracle LinuxThe Oracle Linux Support program delivers enterprise-class support for Linux with premier backports, legal indemnification, full-stack testing, modern kernels, and more. Oracle Linux support includes support for OpenStack, Containers, Docker and use of our industry-leading zero-downtime Ksplice patching technology. Driven...


  • Bengaluru, India Vonage Full time

    Technical Support Engineer - Messaging Vonage Customer Care Mission We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in...


  • Bengaluru, India Oracle Full time

    Department Description: Oracle Linux  The Oracle Linux Support program delivers enterprise-class support for Linux with premier backports, legal indemnification, full-stack testing, modern kernels, and more. Oracle Linux support includes support for OpenStack, Containers, Docker and use of our industry-leading zero-downtime Ksplice patching technology....