IT Customer Service

4 weeks ago

Kanjurmarg railway station, India ITAakash Strategic Software Pvt Ltd Full time

Job description:

Job description:

COMPANY INTRODUCTION

StrategicERP IT solutions are developed to provide end-to-end

process automation and an information management system

with tremendous customization for the Real Estate and

Manufacturing Industry. We have a total employment of 250 and

we are dealing with 600 clients as of now. We have Head Office

In Mumbai and other branches include Delhi, Ahmedabad,

Bangalore, Pune and Hyderabad.

Company Website:

Job Overview:

We are seeking a proactive and customer-focused IT Customer Support Executive to join our team. The ideal candidate will be responsible for handling IT-related queries, troubleshooting software/hardware issues, and ensuring seamless support for end-users.

Key Responsibilities:

  • Provide first-level technical support to users via calls, emails, or ticketing systems.
  • Diagnose and resolve software, hardware, and network issues.
  • Install, configure, and maintain operating systems, applications, and IT tools.
  • Coordinate with internal teams or vendors for unresolved technical issues.
  • Guide users with step-by-step solutions and create FAQs/user manuals when needed.
  • Ensure timely closure of support tickets within defined SLA.
  • Escalate critical issues to higher-level IT support or system administrators.
  • Maintain logs of support requests, solutions provided, and recurring issues.
  • Train and support users on IT processes, tools, and best practices.

Required Skills & Qualifications:

  • Bachelor's degree in IT/Computer Science/related field or equivalent experience.
  • 1–3 years of experience in IT support/helpdesk roles.
  • Strong knowledge of Windows/Linux operating systems, MS Office, and common business applications.
  • Familiarity with networking, email configurations, and remote desktop tools.
  • Good understanding of ticketing tools (e.g., Jira, ServiceNow, Freshdesk, or similar).
  • Strong problem-solving and communication skills.
  • Ability to remain calm and professional under pressure.

Preferred Skills:

  • ITIL certification or equivalent knowledge of IT service management.
  • Experience with ERP/CRM systems support.
  • Basic knowledge of cloud platforms (AWS, Azure, Google Workspace).

Key Attributes:

  • Customer-first mindset.
  • Analytical and detail-oriented approach.
  • Ability to multitask and prioritize work efficiently.
  • Team player with proactive attitude.

Job Type: Full-time

Pay: ₹10, ₹12,000.00 per month

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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