Customer Service Representative

1 week ago

Kanjurmarg Mumbai Maharashtra, India ITAakash Strategic Software Pvt Ltd Full time

Role & KEY RESPONSIBILITIES:

- Calling existing and potential customers to persuade them to purchase company products and services.
- Generating promising leads for the outside sales team to pursue
- Using sales scripts proffered by the company to drive sales and respond to customer rejections
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on

customers' needs and preferences
- Continually meeting or exceedingly daily and monthly targets with respect to call volume and sales
- Managing customer accounts by ensuring timely follow-ups
- Processing all customer purchases accordingly
- Developing and sustaining solid relationships with customers to encourage reference leads.bilities

PreferredPERSONAL COMPETENCIES:

- Required Exp: 2-7+ Years
- Bachelor's or Associate's degree in Marketing, Communications, Business Administration, Computers or related

field is preferred.
- Experience working as a Pre-sales Executive is preferable
- The ability to follow scripts.
- Strong negotiation and consultative sales skills.
- Excellent organizational and problem-solving skills.
- Effective communication skills.

**Job Types**: Full-time, Permanent

Pay: ₹25,530.76 - ₹40,975.10 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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