Quick Heal | Regional Support Manager
22 hours ago
is the enterprise arm of India's leading and only listed cybersecurity products company –
Quick Heal Technologies Ltd.
What sets Seqrite apart is our state-of-the-art Zero Trust technology, primed and ready to take on the market. We believe in a security paradigm where trust is never assumed, but rather consistently verified. Our
Zero Trust
solutions suite enables organizations to secure their endpoints, data, networks, and users across geographies, providing a robust defense against modern cyber threats.Seqrite is also powered by state-of-the-art
Seqrite Labs
that continuously mines Threat Research, Real-time Detection, and Threat Intelligence.In the recent successful project of our nation " Chandrayaan 3 ", Seqrite solutions have played an important role in securing the command & control center of ISRO from Cyber Threats.Seqrite has a dedicated Services wing. This division specialises in delivering comprehensive cybersecurity consulting services to a diverse clientele that includes Corporates, PSUs, Government, and Law Enforcement Agencies. Seqrite has a global marquee clientele across BFSI, Pharma, Manufacturing, Government, and Mid & Large industries.·
Core Purpose: Innovate to "simplify" securing digital experience.
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Mission: Empowering the team to solve business problems.
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Vision: To be trusted by our customers in securing the digital world and aim to grow as reputable global market leader.What makes us different:Seqrite
is one of the most successful purpose-led businesses enabling employees to thrive and unleash their potential to innovate. We invest in career development opportunities for our employees and celebrate our diverse perspectives every step of the way. We provide you an opportunity to work on new technologies. You will be surrounded by passionate and committed colleagues and work together to create a digital safe world for everyone.
Designation:
Regional Support ManagerOffice Location:
Mumbai
Position description:Regional Support Manager (RSM) ensures service delivery for Seqrite products for Installations, On-site support, enterprise and strategic account management. RSM manages Branch Support Operations and team of branch support engineers. RSM Works closely with sales team and ensures success of Seqrite products in the territory. RSMs also acts as Escalation Manager to ensure all management escalations are responded and derived to closer.
Primary Responsibilities:TEAM PRODUCTIVITY: Maintain monthly team-productivity score of more than 85% considering daily cases/calls/Chats/E-mail/SRs activities/Defects/Bugs/Consultation, Knowledge sharing/upgradation activitiConduct weekly connect/meeting with local Sales TLs and share MOM with management teamConduct Biweekly Team Meeting and Monthly 1-O-1 meeting with each team member to evaluate their performance & development plan and document the sameParticipate in weekly R&D Meeting to drive and close customer escalation with SMEs and IRTSuccessful Team POC Closer Ratio of more than 95% / Successful Closer of Special ProjectsMaintain Team happy customer success ratio (CSAT) of 75% or moreEnsure monthly quality audits are done and team quality audit score of 80% and moreMaintain team Test score of 80% and Ensure 90 % and more attendanceMaintain monthly Team FDR Score of more than 80%( Cases closed within 24 Hrs)Ensure 90% and more Customer retention in region and Personal connect with 500 + users accounts
Additional Responsibilities:RSM ensures success of Seqrite Products by working closely with sales team and other cross functions team on ground by ensuring smooth service delivery.
Required Certification/s:Should have relevant Security/ Networking/ Server domain Certifications (Egg: ITIL, CCNA, MCSE, A+, N+, RHCE, RHCA, CISSP, CEH, Six Sigma, ISO 20000, Prince 2, PMP etc..)
Required Skills:Very Good Communication Skills, Customer centric soft skills, Team Management, Analytical and reporting skills, Time Management Skills, result oriented, Active Learning, Self Driven
Other:Ensures team's effective utilization and achievement of all team KRA parametersCritical ExperiencesShould be an Excellent people manager. Should be able to coach & mentor Team to guide them into meeting organizational Goals.Should have EXCELLENT Security Product Knowledge Strong understanding of Virus, Malware and mitigation of such infection, firewall and networking devices.Technical Support Operation and People Management Experience of 8-10 Years or more inline to ISO 20000.Strong communication, collaborative co-ordination and interpersonal Skills, Escalation Management Skills“Thank you for your consideration to become Quick Heal Family Member”
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