Global Cybersecurity Operations Manager

19 hours ago


Mumbai, Maharashtra, India Quick Heal Full time

Company Overview

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Quick Heal is a pioneering IT security solutions company with a global presence in 38 cities across India and 40 countries worldwide. Our mission is to simplify IT security management across diverse platforms, catering to consumers, small businesses, government establishments, and corporate houses.

About Us

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We believe in a Zero Trust paradigm where trust is consistently verified, rather than assumed. Our cutting-edge Seqrite Labs continuously mine threat research, real-time detection, and threat intelligence to power our innovative solutions.

Sector Presence

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We have successfully secured the command & control center of ISRO for their recent Chandrayaan 3 project, highlighting our expertise in protecting critical infrastructure.

Award-winning Services

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Our dedicated Services wing offers comprehensive cybersecurity consulting services to a diverse clientele, including corporates, PSUs, government agencies, and law enforcement organizations. We have a strong presence in BFSI, pharma, manufacturing, government, and mid-large industries.

Mission and Vision

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Our core purpose is to innovate and simplify digital security experiences. We empower our team to solve business problems through our mission, which aims to grow as a reputable global market leader.

Key Benefits

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We foster an environment that enables employees to thrive and unleash their potential. We provide opportunities for career development, celebrate diversity, and offer a chance to work on new technologies.

Job Description

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The Regional Support Manager (RSM) ensures service delivery for Seqrite products, focusing on installations, on-site support, enterprise, and strategic account management. The RSM manages branch support operations, works closely with sales teams, and ensures the success of Seqrite products in the territory.

Responsibilities

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  • Maintain monthly team productivity scores above 85% considering daily activities.">
  • Conduct weekly connect meetings with local sales TLs and share MOM with the management team.">
  • Organize biweekly team meetings and monthly one-on-one sessions to evaluate performance and development plans.">
  • Participate in weekly R&D meetings to drive customer escalations and close cases with SMEs and IRT.">
  • Achieve successful team POC closure ratios above 95% and special project closures.">
  • Maintain team happy customer success ratios above 75% and ensure quality audits are conducted.">
  • Maintain team test scores above 80% and ensure 90%+ attendance.">
  • Maintain monthly team FDR scores above 80% and ensure 90%+ customer retention.">
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Requirements

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The ideal candidate should have relevant Security/Networking/Server domain certifications, excellent communication skills, customer-centric soft skills, team management experience, analytical and reporting skills, time management skills, and result-oriented attitude.

About the Role

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This role requires an Excellent people manager who can coach and mentor the team to meet organizational goals. The ideal candidate should have technical support operation and people management experience of 8-10 years or more, aligned with ISO 20000 standards.

About Quick Heal

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We are committed to creating a safe digital world for everyone. If you're passionate about cybersecurity and innovation, join us in our mission to make a difference.

Payscale

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Estimated annual salary: ₹15,00,000 - ₹25,00,000.



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