Assistant Manager

3 weeks ago


Ahmedabad, India Adani Realty Full time

Job Role:

  • Execute Customer Service & Support and ensure customer satisfaction and customer retention as per SLA
  • Handling customers query on calls and emails.
  • Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and at important stages in the customer lifecycle like welcome, agreement and handover of possession
  • Handholding clients throughout the entire life cycle i.e. from on boarding till key hand over and also post possession support
  • Handling escalations and coordinate with concerned teams to ensure speedy resolution of all issues
  • Coordinate with banks and registration authorities on behalf of customers
  • Achieve CSAT and SLA targets and prepare dashboard on frequent basis.
  • Generating referral business from existing customer
  • Achieve collections target affecting revenue of business
  • Ensure accuracy of all financial and metric data in accordance with business guidelines. Extensive use of technology software


Qualification & Experience Required:

Any graduate with 3 to 8 years in CRM of large scale real estate project and/or CRE experience in, automobiles, hospitality etc.


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