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French Bilingual Customer Service
2 days ago
This is a remote position.
Major duties and responsibilitiesReceive inbound inquiries via multiple channels (phone, email, fax, web-form, chat), clarify the need, answer the inquiries and assist in the resolution of concerns.
Access enabling technology to complete client inquiries and transactions.
Fully document all cases in case management application.
Raise complex transactions to Tier 2 for resolution or contact with third party vendors as appropriate.
Raise client service issues to the Team Lead, supervisor or manager as necessary.
Take ownership of all Contact assigned tasks, initiatives, and inquiries and assure that they are resolved and completed expertly and with a higher level of quality.
Requirements Requirements:
Strong command of the French language.
1-2 years of proven experience in customer service with a focus on multi-channel support.
Demonstrates customer orientation and excellent customer service skills.
Strong organization skills, attention to detail and follow through to resolve any outstanding issues.
Strong written and verbal communication skills; leads internal communications and external/client communications with detailed support and assistance.
Benefits - WFH
- Up to 12 paid time off Annually
- Career growth opportunities
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