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Customer Success Representative

3 months ago

india EuroTriade Full time
Job Description
We are recruiting on behalf of our client, a multinational company based in Miercurea Sibiului, for a Customer Success Representative with French - Hybrid position.

Job Description

Customer Portfolio Management:

  • Take charge of your own customer portfolio, ensuring optimal customer service is always a priority.
  • Handle the entire process from order registration to delivery, ensuring customer demands are met efficiently.
  • Manage and resolve customer complaints, keeping the customer informed throughout the process.

Financial Coordination:

  • Collaborate with credit control to monitor and manage the accounts receivable for your customers.

Customer Interaction:

  • Serve as the primary point of contact for all after-sales queries from customers and sales managers.
  • Prepare and send samples to customers, providing updates throughout the process.
  • Take ownership of issues, providing professional and dynamic solutions.
  • Communicate clearly and efficiently with customers and internal divisions, proactively sharing information.

Continuous Improvement:

  • Stay informed about new developments within the company and effectively communicate these to customers.

Requirements Profile

Customer-Focused:

  • Passionate about helping customers and finding suitable solutions.
  • Positive attitude towards customers and colleagues; a team player.

Communication Skills:

  • Proficient in spoken and written English and French; additional language skills are a plus.
  • Strong communicator with a solution-oriented mindset.

Technical Skills:

  • Proficient in MS Office applications and have good reporting skills.
  • Eager to learn and expand knowledge of our products.
  • Technical background or an affinity for textiles is advantageous.

Additional Assets:

  • Knowledge of textiles.
  • Familiarity with SAP.
  • Experience in a B2B customer service environment.

Requirements
Customer-Focused Communication Skills