Customer Service Representative
16 hours ago
Here at Lotus Business Solutions, we understand that no two clients are alike. That’s why we offer a comprehensive suite of services that are designed to meet the unique needs of each business we work with.
Whether it’s improving efficiency, reducing costs, or expanding into new markets, we have the experience and expertise to help make it happen. We take a comprehensive approach to business consulting, taking into account all aspects of our client’s operations. This ensures that the solutions we provide are tailored to Your specific needs. As a result, our clients can trust that they’re getting the best possible advice and guidance on how to achieve their goals.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Extremely Fast Promotion Schedules
- Best in-class Incentives Plan
- International Clients
- In House Management Training Program
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