Founder's Office

ABOUT SUPEROPS

SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.

Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.

We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes.

LOCATION : Chennai

JOB RESPONSIBILITIES

SuperOps is looking for a strategic and proactive professional to join our Founder’s Office and work closely with the leadership team as we scale. This role is central to driving operational efficiency, aligning cross-functional priorities, and ensuring smooth execution of strategic initiatives. As a close partner to the founders and leadership team, you will play a key role in shaping company direction, streamlining processes, and enabling teams to deliver meaningful impact particularly as we expand our footprint in the Mid-Market with our unified PSA-RMM platform.

It’s a unique opportunity to work directly with the founders in a fast-growing SaaS startup, where you’ll help turn strategy into action, drive operational excellence, and solve complex problems in a dynamic, high-growth environment. If you thrive in fast-paced settings and enjoy bridging strategy with execution, this role is for you.

KEY RESPONSIBILITIES

• Lead strategic projects including market research, competitive benchmarking, and business case development.
• Analyze operational KPIs to generate actionable insights across GTM, product, and customer success.
• Create executive-level presentations, leadership updates, and board materials.
• Drive cross-functional initiatives such as pricing, international expansion, and customer value realization.
• Shadow founders in leadership reviews and translate priorities into structured execution plans.

What We’re Looking For

• MBA with 5–7 years of relevant experience.
• Strong analytical and problem-solving skills (Excel & PowerPoint proficiency; Power BI/Tableau a plus).
• Exceptional written and verbal communication skills.
• Ability to thrive in ambiguous, high-growth environments.
• Entrepreneurial mindset with a strong bias for action from Day 1.
• Prior exposure to SaaS operations, AOP planning, market penetration, board reporting, and MIS is a strong plus.

Why Join SuperOps?

• High-impact role: Work directly with the founders and leadership team, shaping strategy and execution in a fast-growing SaaS startup.
• Exposure to scale: Be part of a company rapidly expanding into the Mid-Market with a unified PSA-RMM platform that’s disrupting the MSP industry.
• Cross-functional learning : Gain firsthand experience across GTM, product, customer success, finance, and operations by driving org-wide initiatives.
• Strategic visibility: Contribute to board-level discussions, investor updates, and company-wide priorities from Day 1.
• Entrepreneurial environment: Thrive in a high-growth, dynamic setup where ideas are valued, ownership is encouraged, and execution speed matters.
• Career accelerator : Build a strong foundation in leadership, strategy, and SaaS operations, skills that fast-track your career trajectory.
• Culture of collaboration: Work with a passionate, mission-driven team that values learning, innovation, and impact.