Application Support Engineer

3 weeks ago


Gurugram, India Ushyaku Full time
  • The Application Support Engineer is responsible for providing high-quality technical support for our software products and web applications.
  • The person will also work on other product installation and implementation projects as required.
  • Support Engineers may be required to be on-call on a rotating basis throughout the year.
  • Supporting clients for the installed solutions
  • Taking ownership of technical issues, and working with development team to resolve more advanced issues when necessary
  • Resolving escalated customer complaints without the need for team lead intervention
  • Documenting troubleshooting and problem-resolution steps
  • Should have good written and verbal communication skills
  • Participation in providing training to customers as required
  • Data management for web applications

Qualification

  • Degree in Computer Science, IT or equivalent fields
  • 4+ years of experience in mobile and web application support


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