Application Support Engineer

3 weeks ago

Gurugram, India Ushyaku Software Solutions LLP Full time

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Location:
Gurgaon

Experience:
2–4 years

About the Role

We are looking for a proactive
Application Support Engineer
to support two key projects –
Receipt Processing Engine (RPE)
and
Digital Campaign Management System
. The ideal candidate will be responsible for ensuring smooth operations, troubleshooting technical issues, and driving improvements to enhance automation and user experience.

Key Responsibilities

  • Review and verify receipt data within the VTC portal to ensure
    accuracy, completeness, and timely processing
    .
  • Analyze untrained and partially trained receipt data and train the system to
    improve recognition and automation levels
    .
  • Investigate root causes of auto-rejected and manually approved receipts, documenting findings and preparing
    detailed reports for process optimization
    .
  • Monitor approval-pending receipts and add internal notes to enhance
    RPE API performance
    for higher auto-approval rates.
  • Troubleshoot and resolve issues related to
    receipt validation and data processing workflows
    .
  • Configure and set up
    digital campaigns
    based on business requirements and provided briefs.
  • Provide
    application support
    and ensuring smooth functioning across environments.

Technical Skills & Competencies

  • Strong knowledge of
    SQL
    and familiarity with the
    .NET framework
    .
  • Experience supporting
    web and mobile applications
    .
  • Understanding of
    cloud platforms
    (Azure, AWS).
  • Good to have exposure to
    SaaS-based applications
    .
  • Hands-on experience with ticketing systems like
    JIRA or ServiceNow
    .
  • Experience in
    end-user support, troubleshooting, and issue resolution
    .
  • Knowledge of
    application testing and deployments
    across multiple environments.
  • Ability to
    prepare user manuals
    and deliver
    user training sessions
    .

Desired Profile

  • 2–4 years of experience in
    Application Support / Production Support
    roles.
  • Strong
    analytical and problem-solving skills
    with a keen eye for detail.
  • Excellent communication skills to interact with cross-functional teams and end users.
  • Ability to work independently and collaboratively in a
    fast-paced environment
    .

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