Technical Support Representative

3 days ago


Delhi, India Luxer One Full time
Job DescriptionWho are we?At Luxer One, we’re committed to making life simpler by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem at multifamily apartments, placing lockers in Libraries for convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.

Job Description:

The Luxer One Customer Success team is actively seeking a highly motivated, tech savvy, enthusiastic, self-driven, customer-centric Technical Support Representative to join our expanding department. We are looking for someone who thrives in phone-based interactions, excels in de-escalation, and consistently delivers a world-class customer experience. In this role, you will be pivotal in providing comprehensive technical support to property management staff and Field Technicians, addressing issues related to power, internet connectivity, and hardware. Join us in ensuring our customers receive dependable, flawless long term solutions every time.

Responsibilities:Handle inbound/outbound calls and emails from property managers and field technicians

Conduct remote troubleshooting of Luxer One systems using specialized tools

Manage tickets from initiation to resolution, ensuring timely follow-up and achieving first call resolution

Collaborate on special projects as directed by management

Assist field technicians with technical inquiries during system repairs

Identify root causes of technical issues, propose long term solutions, and implement permanent fixes in locker systems

Coordinate field technician visits, including parts shipment and job scope creation

Work collaboratively within a team to manage daily workload and priorities

Requirements

Who You Are:1-3 years of call center technical customer service experience

Experience with managing a high volume of calls/tickets on a daily basis.

Proficient in the iOS/OS ecosystem

Exceptional verbal and written communication skills

CompTIA A+/Network+ or equivalent certification.

Strong troubleshooting, problem-solving, and multitasking abilities

Enthusiastic, driven, and quick to adapt to new technologies in a fast-paced environment

Excellent time management skills with a proactive, solution-oriented mindset

Ability to research and absorb information while engaging with clients

Positive attitude, self-starter, adaptable, and empathetic

Benefits

You’ll have opportunities to advance. We are fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. Earlier this year, we launched a career ladder to accelerate your growth even faster

As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.

Medical, Dental and Vision Insurance

Generous Bonus plan

Accrued Paid Sick Leave

Accrued PTO to relax, recharge, and rest

Holiday Pay

Floating Holiday

401K with employer match

Tuition reimbursement

Employee Assistance Program

Wellness Credit

Life Insurance

Internet Assistance

Employee Discounts

Hybrid Work Schedule



  • Delhi, Delhi, India CROWDCONSULTANTS Full time

    Are you a customer service-oriented professional with a knack for solving technical issues? Join our client as a Technical Support Representative based in Dehli, India and be the first line of support for our clients users, ensuring customer satisfaction and maintaining high standards of service.YOUR MISSIONProvide first-level support and resolve customer...


  • Delhi, Delhi, India EMAPTA Full time

    Job Description Join our team as a Technical Support Rep in the Internet Service Industry! Perform service qualification checks and troubleshoot internet/voice issues Communicate with customers via calls, chat, and email Assist clients with internet setup and provide expert advice Research and respond to customer inquiries accurately Document...


  • Delhi, Delhi, India SVH Travel Full time

    Job Description: Remote SupportRepresentative Department: HospitalityIndustry Summary: We areseeking a motivated Remote Support Representative to join our teamin the Hospitality industry. As a Remote Support Representative youwill be responsible for providing exceptional customer service andtechnical support to our clients. This is a remote position...


  • Delhi, India EMAPTA Full time

    Job DescriptionEmpower Your Career and Personal Life as a Technical Support Rep in the Internet Service Industry!Our client stands as a leading Australian telecommunications company, redefining the landscape as a challenger telco and internet service provider. Embracing innovation and unlimited possibilities, our client is more than just a utility; it's an...


  • Delhi, India EMAPTA Full time

    Job DescriptionEmpower Your Personal Life and Technical Support Career with Australia's Leading Challenger Telco!Our client stands as a leading Australian telecommunications company, redefining the landscape as a challenger telco and internet service provider. Embracing innovation and unlimited possibilities, our client is more than just a utility; it's an...


  • Delhi, Delhi, India EMAPTA Full time

    Job DescriptionEmpower Your Career and Personal Life as a Technical Support Rep in the Internet Service IndustryOur client stands as a leading Australian telecommunications company, redefining the landscape as a challenger telco and internet service provider. Embracing innovation and unlimited possibilities, our client is more than just a utility; it's an...


  • New Delhi, India SVH Travel Full time

    Job Description: Remote SupportRepresentativeDepartment: HospitalityIndustrySummary:We areseeking a motivated Remote Support Representative to join our teamin the Hospitality industry. As a Remote Support Representative youwill be responsible for providing exceptional customer service andtechnical support to our clients. This is a remote position thatoffers...


  • Delhi, India Booth and Partners Pte Ltd Full time

    Job DescriptionWe are a wholesale internet infrastructure carrier providing top-tier connectivity solutions to retail service providers. Our mission is to deliver reliable and efficient internet services, ensuring seamless connectivity for our clients. We pride ourselves on our commitment to excellent customer service and technical support.Role Overview:As...


  • Delhi, Delhi, India BolsterBiz Full time

    As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support directly to US-based B2B clients (Heads of Customer Support and CX depts). Your primary responsibility will be to replicate client issues and offer prompt and accurate technical solutions, and work closely with the internal engineering team. This job will...


  • Delhi, Delhi, India Vision IAS Full time

    **Job Title: Customer Support Representative** Location: Karol Bagh, Mukherjee Nagar, Lucknow, Bhopal **Company: Vision IAS** About Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us...


  • Delhi, Delhi, India Tattva Educational Training & Research LLP Full time

    **Job Title: Customer Support Representative** Location: Karol Bagh, Mukherjee Nagar Company: Vision IAS About Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us in helping aspiring...


  • Delhi, Delhi, India Ebslon Infotech Pvt Ltd Full time

    Company DescriptionEbslon Infotech Pvt Ltd is a global technology company based in New Delhi, India. We offer a wide range of services including website development, application development, and digital marketing. Our team consists of trained web developers, graphic designers, and experienced digital marketers who help businesses achieve real results by...


  • Delhi, Delhi, India Alive Wellness Clinics Full time

    Job Summary:We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders.To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers.Ultimately, a...


  • Delhi, Delhi, India Ebslon Infotech Pvt Ltd Full time

    Company DescriptionEbslon Infotech Pvt Ltd is a global technology company based in New Delhi, India. We offer a wide range of services including website development, application development, and digital marketing. Our team consists of trained web developers, graphic designers, and experienced digital marketers who help businesses achieve real results by...


  • Delhi, Delhi, India Ebslon Infotech Pvt Ltd Full time

    Company Description Ebslon Infotech Pvt Ltd is a global technology company based in New Delhi, India. We offer a wide range of services including website development, application development, and digital marketing. Our team consists of trained web developers, graphic designers, and experienced digital marketers who help businesses achieve real results by...


  • New Delhi, India NextGen Global Services Pvt Ltd. Full time

    Job Title: Computer Technical Sales Representative-INBOUND SALES (Fresher/Experienced)Location: Saket, DelhiShift: US Night Shift IST (8 PM TO 5 AM)Salary:For Fresher-3 LPA Fixed+1.50 LPA IncentivesFor Experienced-5LPA+3 LPA incentivesJob Description:As a Computer Technical Sales Representative, you will be responsible for promoting and selling our company's...


  • New Delhi, India NextGen Global Services Pvt Ltd. Full time

    Job Title: Computer Technical Sales Representative-INBOUND SALES (Fresher/Experienced)Location: Saket, DelhiShift: US Night Shift IST (8 PM TO 5 AM)Salary:For Fresher-3 LPA Fixed+1.50 LPA IncentivesFor Experienced-5LPA+3 LPA incentivesJob Description:As a Computer Technical Sales Representative, you will be responsible for promoting and selling our company's...


  • Delhi, India Tongues Translation Services LLC Full time

    This is a remote position. We are seeking dedicated and detail-oriented Sales Support Representative to join our dynamic team at Tongues Translation Services LLC, a leading media translation services company. The Sales Support Representative will play a crucial role in assisting our sales team with backend support, ensuring seamless operations, efficient...


  • Rohini, Delhi, Delhi, India PERFECT MARKETING Full time

    WE WANT **FEMALE** CUSTOMER SUPPORT REPRESENTATIVE HAVING EXPERIENCE OF 1-2 YEARS AND WHO CAN HANDLE ADMINISTRATIVE WORK,SALES CALL AS WELL AS PROVIDE SUPPORT AS A REPRESENTATIVE.. - Provides administrative support to ensure efficient operation of the office - MINIMUM 12 TH PASS - ADMINSTARTIVE EXPERIENCE 1-2 YEARS - MINIMUM AGE 21 YEARS - Researches new...


  • new delhi, India Ebslon Infotech Pvt Ltd Full time

    Company DescriptionEbslon Infotech Pvt Ltd is a global technology company based in New Delhi, India. We offer a wide range of services including website development, application development, and digital marketing. Our team consists of trained web developers, graphic designers, and experienced digital marketers who help businesses achieve real results by...