Process Trainer
3 weeks ago
Training & Capability Building • Conduct Training Needs Identification (TNI) in alignment with GPL’s Learning Framework, QMF standards, and Zonal CC feedback. • Design, develop, and deliver role-specific and skill-based training for Sky RMs including onboarding, refreshers, communication, and collections capability modules. • Integrate GPL training requirements such as Alchemy modules and LMS learning journeys within Sky RM learning plans. • Collaborate with the HO L&D and Zonal Training Teams to ensure consistency of learning outcomes for Sky RM. • Create facilitator guides, e-learning modules, videos, and quick reference tools for both virtual and hybrid learning formats. • Monitor knowledge retention, learning transfer, and post-training performance improvement through periodic assessments and audit scores. • Drive continuous learning culture through micro-learning, refresher capsules, and “trainthe-trainer” sessions for Sky RM TL or High Potential Sky RMs in line with GPL standards. Collections & Customer Experience Enablement • Develop modules that integrate customer lifecycle communication, collections negotiation skills, and defaulter recovery frameworks . • Conduct role-plays, simulation exercises, and live call calibrations focused on improving customer engagement, conversion, and empathy. • Train Sky RMs on NPS calling, handling detractors, and leveraging promoter relationships for referrals and testimonials. • Support the adoption of digital service tools,Aspect Telephony, and Customer Communication Templates). Governance, Compliance & Quality Audits • Conduct training audits and skill certifications to ensure all Sky RMs meet GPL quality and communication standards. • Align all training materials and delivery methods with GPL brand guidelines, tone of voice, and compliance frameworks (SOC2, GDPR). • Review and validate customer communication templates to ensure accuracy, empathy, and adherence to process SOPs . • Maintain detailed documentation for audit readiness, reporting completion rates, and feedback effectiveness metrics, Location-Malad Aspee, Salary upto 6LPA, Should be from a BPO company,
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Process Trainer
2 days ago
Mumbai, Maharashtra, India Crescare Solutions Full time ₹ 90,000 per yearJOB TITLE- PROCESS TRAINER (BPO Industry)Trainer – (US Process)Location- Malad, MumaiShift- Rotational Shifts5 days working, 2 days Rotational week offQualification- HSC/Graduate Salary: upto 7.5 LPA Experience: 1+ year in international training Role: Conduct training sessions, enhance employee performance, and ensure adherence to processes.Must have...
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Process Trainer
1 week ago
Mumbai, India UJIT MARKETING Full timeHandling On Job Training, Monitoring Transactions & 1-1 Feedback till OJT PhaseDemonstrate leadership skills with experience managing a training batchTitleProcess TrainerLocationMumbai - ChandivliRequirementGood Communication skills in English (8/10)2-3 year of relevant experience as Process Trainer from International BPO only. Need profiles who have...
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Process Trainer
1 week ago
Navi Mumbai, India Melda HR Services Full time1) Require process trainer from Banking, Sales or Collection background, highly preferred from Banking/ Collection for one of the leading bank in India 3) 1+ years of Experience required as a trainer. 4) Age 25 to 35 can apply 5) Immediate Joiners preferred or Notice period of 15 days can also apply **Job Types**: Full-time, Regular /...
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Process Trainer
1 week ago
Mumbai, India Moonlight Placement Services Full time**Job Description: Process Trainer - US Chat/Voice Process** **Location**: Malad West **Salary**: 6 LPA **Key Responsibilities**: - Develop and implement training programs for US Chat and Voice processes, ensuring that all team members acquire the necessary skills and knowledge. - Conduct training sessions, workshops, and coaching to enhance the...
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Process Trainer
4 days ago
Mumbai, India Connexial Digital Technology Full time**Job Description**: JD - Conduct and periodically review contents of the initial training. - Ensure the session plan is followed and all topics are covered on a timely basis. - Ensure regular assessments are conducted with trainees as per process requirement. - Develop and conduct continuing training courses for existing employees to help prepare them for...
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Process Trainer
3 days ago
Mumbai, India Indevia Accounting, Inc. Full timeCompany Profile Indevia Accounting Pvt Ltd, a subsidiary of Indevia Accounting Inc., is a rapidly growing accounting firm based in Andheri, Mumbai. The company is an “accounting firm of the future,” using Robotics, Analytics, and Lean Six Sigma principles to improve quality, streamline processes and increase productivity. The focus is on providing...
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Process Trainer
3 days ago
mumbai, India Indevia Accounting, Inc. Full timeCompany Profile Indevia Accounting Pvt Ltd, a subsidiary of Indevia Accounting Inc., is a rapidly growing accounting firm based in Andheri, Mumbai. The company is an “accounting firm of the future,” using Robotics, Analytics, and Lean Six Sigma principles to improve quality, streamline processes and increase productivity. The focus is on providing...
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Process Trainer
4 days ago
mumbai, India Indevia Accounting, Inc. Full timeCompany Profile Indevia Accounting Pvt Ltd, a subsidiary of Indevia Accounting Inc., is a rapidly growing accounting firm based in Andheri, Mumbai. The company is an “accounting firm of the future,” using Robotics, Analytics, and Lean Six Sigma principles to improve quality, streamline processes and increase productivity. The focus is on providing...
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Process Trainer
20 hours ago
Mumbai, India Indevia Accounting, Inc. Full timeCompany Profile Indevia Accounting Pvt Ltd, a subsidiary of Indevia Accounting Inc., is a rapidly growing accounting firm based in Andheri, Mumbai. The company is an “accounting firm of the future,” using Robotics, Analytics, and Lean Six Sigma principles to improve quality, streamline processes and increase productivity. The focus is on providing...
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Process Trainer
2 weeks ago
Mumbai, India A2TECH Consultants Full time**What we are looking for Process Trainer for Insurance company for Andheri Office.** **Salary between**:6.00 LPA - 8.00 LPA **Process Trainer Role**: - Minimum 3 to 5 years of Work Experience in training for B2B processes/Soft Skills. Preferably Insurance BPO - Should have handled batch of at least 25 members. - Identifying the training needs across...
