Process Trainer
2 days ago
Training & Capability Building • Conduct Training Needs Identification (TNI) in alignment with GPL’s Learning Framework, QMF standards, and Zonal CC feedback. • Design, develop, and deliver role-specific and skill-based training for Sky RMs including onboarding, refreshers, communication, and collections capability modules. • Integrate GPL training requirements such as Alchemy modules and LMS learning journeys within Sky RM learning plans. • Collaborate with the HO L&D and Zonal Training Teams to ensure consistency of learning outcomes for Sky RM. • Create facilitator guides, e-learning modules, videos, and quick reference tools for both virtual and hybrid learning formats. • Monitor knowledge retention, learning transfer, and post-training performance improvement through periodic assessments and audit scores. • Drive continuous learning culture through micro-learning, refresher capsules, and “trainthe-trainer” sessions for Sky RM TL or High Potential Sky RMs in line with GPL standards. Collections & Customer Experience Enablement • Develop modules that integrate customer lifecycle communication, collections negotiation skills, and defaulter recovery frameworks . • Conduct role-plays, simulation exercises, and live call calibrations focused on improving customer engagement, conversion, and empathy. • Train Sky RMs on NPS calling, handling detractors, and leveraging promoter relationships for referrals and testimonials. • Support the adoption of digital service tools,Aspect Telephony, and Customer Communication Templates). Governance, Compliance & Quality Audits • Conduct training audits and skill certifications to ensure all Sky RMs meet GPL quality and communication standards. • Align all training materials and delivery methods with GPL brand guidelines, tone of voice, and compliance frameworks (SOC2, GDPR). • Review and validate customer communication templates to ensure accuracy, empathy, and adherence to process SOPs . • Maintain detailed documentation for audit readiness, reporting completion rates, and feedback effectiveness metrics, Location-Malad Aspee, Salary upto 6LPA, Should be from a BPO company,
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Process Trainer
2 weeks ago
Mumbai, India Onesource Atreus Full timeProcess: Process Trainer Location: Thane Qualification: HSC/Graduate Experience: 3-4 years of experience as an process trainer from credit Card sales background **Salary**: 4.5 LPA **Job Types**: Full-time, Fresher, Regular / Permanent **Salary**: ₹10,000.00 - ₹40,000.00 per month Schedule: - Day shift - Flexible shift - Morning shift - Night...
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Process Trainer
2 days ago
Navi Mumbai, India Melda HR Services Full time1) Require process trainer from Banking, Sales or Collection Process, highly preferred from Banking/ BPO background for one of the leading bank in India 3) 1+ years of Experience required as a trainer. 4) Age 25 to 35 can apply 5) Immediate Joiners preferred or Notice period of 15 days can also apply 6) Location - Navi Mumbai **Job Types**: Full-time,...
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Process Trainer
2 days ago
Navi Mumbai, India Melda HR Services Full time1) Require process trainer from Banking, Sales or Collection Process, highly preferred from Banking/ BPO background for one of the leading bank in India 3) 1+ years of Experience required as a trainer. 4) Age 25 to 35 can apply 5) Immediate Joiners preferred or Notice period of 15 days can also apply 6) Location - Ghansoli **Job Types**: Full-time,...
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Process Trainer
2 weeks ago
Mumbai, India Onesource Atreus Full timeob Title: BPO Process Trainer Job Summary: We are hiring a Process Trainer to design, develop, and deliver process training programs to improve the performance of our BPO customer service representatives. **Responsibilities**: - Design and develop training materials - Conduct training sessions in a classroom/virtual environment - Develop and deliver...
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Process Trainer
2 days ago
Mumbai, Maharashtra, India Illusion Dental Laboratory Pvt. Ltd. Full timeProcess Trainer background: Banking financial services and insurance experience: minimum 1 year of experience in tele sales bpo, also experience as process trainer. Pay: ₹21,000.00 - ₹26,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Weekend availability Supplemental Pay: - Performance bonus Work Location: In person
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Process Trainer
2 weeks ago
Navi Mumbai, India Melda HR Services Full time1) Require process trainer from Banking, Sales or Collection background, highly preferred from Banking/ Collection for one of the leading bank in India 3) 1+ years of Experience required as a trainer. 4) Age 25 to 35 can apply 5) Immediate Joiners preferred or Notice period of 15 days can also apply **Job Types**: Full-time, Regular /...
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Process Trainer
1 hour ago
Vikhroli, Mumbai, Maharashtra, India Melda HR Services Full time1) Require process trainer from Sales Process, highly preferred from Banking/ BPO background 3) 1+ years of Experience required as a trainer. 4) Age 25 to 35 can apply 5) Immediate Joiners preferred or Notice period of 15 days can also apply 6) Location - Vikhroli 7) 2nd Sat off 8 ) shift timing 9 to 6 **Salary**: ₹25,000.00 - ₹30,000.00 per...
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Process Trainer
2 weeks ago
Navi Mumbai, India Hunt Mantra Full timeJob Title - Process Trainer Location - Navi Mumbai **Must have at least 1 yr experience in process or voice training in any **_**BPO**_ **Working days - Monday to Saturday** Immediate Joiners preferred **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹500,000.00 per year Ability to commute/relocate: - Navi Mumbai, Maharashtra:...
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Process Trainer
1 week ago
Mumbai, India Connexial Digital Technology Full time**Job Description**: JD - Conduct and periodically review contents of the initial training. - Ensure the session plan is followed and all topics are covered on a timely basis. - Ensure regular assessments are conducted with trainees as per process requirement. - Develop and conduct continuing training courses for existing employees to help prepare them for...
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Sales Process Trainer
4 days ago
Mumbai, India Onesource Atreus Full time**Job Title: Sales Process Trainer (BPO Background)** **Job Description**: We are seeking a dynamic and experienced Sales Process Trainer with a BPO (Business Process Outsourcing) background to join our team. As a Sales Process Trainer, you will be responsible for developing and delivering comprehensive training programs to equip our sales representatives...
