Process Trainer

2 weeks ago

Mumbai, India Moonlight Placement Services Full time

**Job Description: Process Trainer - US Chat/Voice Process**

**Location**: Malad West

**Salary**: 6 LPA

**Key Responsibilities**:

- Develop and implement training programs for US Chat and Voice processes, ensuring that all team members acquire the necessary skills and knowledge.
- Conduct training sessions, workshops, and coaching to enhance the capabilities of the team.
- Create training materials, manuals, and resources to support the training process.
- Assess and evaluate the effectiveness of training programs and make necessary adjustments.
- Monitor and provide feedback on performance to drive continuous improvement.
- Collaborate with management to identify training needs and develop tailored programs.
- Stay updated on industry trends and best practices to enhance training modules.
- Prior experience in training within US Chat and Voice processes.
- Strong knowledge of US Chat/Voice process best practices and procedures.
- Excellent communication and presentation skills.
- Training and coaching expertise, with the ability to motivate and inspire team members.
- Effective problem-solving and critical-thinking abilities.
- Attention to detail and organizational skills.
- Adaptability to evolving processes and technologies.
- Graduation is compulsory

This position offers a competitive salary of 6 LPA, making it an attractive opportunity for experienced Process Trainers in the US Chat and Voice process field.

Regard's

Fahad Shaikh

**Job Types**: Full-time, Permanent

**Salary**: ₹40,000.00 - ₹50,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have any prior work experience as a Process Trainer - US Chat/Voice Process?

**Education**:

- Bachelor's (required)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 2 years (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9326462454

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