Billing Specialist
2 months ago
Job description:
Billing management:
- follow-up on unbilled revenue;
- of billing schedule for a designated customer portfolio;
- of billing data to ensure completeness and accuracy; subsequent rectification of any discrepancies or errors
- and timely generation and processing of invoices for services rendered to a designated customer portfolio
- of credit notes as needed in correspondence with credit note process;
- and coordination with local PoC(s) about changes in customer invoicing requirements
Customer communication:
- of billing inquiries and concerns from customers or internal stakeholders promptly and professionally;
- the customer with clear and concise explanations of billing details, payment terms, and policies as needed;
Issue resolution & escalation management:
- and resolution of billing discrepancies or disputes in a timely manner, coordination with relevant departments as needed;
- of billing issues to the appropriate team members for resolution as needed;
Reporting and Analysis:
- generation of reports on billing activities, credit notes and outstanding invoices;
- reporting to local PoCs on escalations;
- in analyzing billing data to identify opportunities for process improvements and increased efficiency
Collaboration:
- with designated team(s) in order to ensure completeness and accuracy of billing data before billing;
- with cross-functional and cross-opco teams to streamline billing processes and enhance customer experience;
- in team meetings and contribution of ideas to improve billing procedures and customer satisfaction;
- in weekly stand-up meetings with the local PoCs to discuss daily business,changes, attention points, etc.
To be successful in this role, you should have:
- Customer service oriented and self-motivated
- Strong written and verbal communication skills
- Excellent analytical skills and organization skills
- Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products
- Ability to recognize gaps in current processes and recommend solutions
- Desire to achieve excellence and success
- Desire to be trained for management position
Qualifications:
- Bachelor’s degree in finance and accounting,
- Minimum of 5 years of experience in billings and reconciliations along with good command over excel
- Billing or Accounting knowledge
- Advanced excel skills
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