Billing Specialist

2 months ago

india Randstad Offshore Services Full time

Job description:

Billing management:

  • follow-up on unbilled revenue;
  • of billing schedule for a designated customer portfolio;
  • of billing data to ensure completeness and accuracy; subsequent rectification of any discrepancies or errors
  • and timely generation and processing of invoices for services rendered to a designated customer portfolio
  • of credit notes as needed in correspondence with credit note process;
  • and coordination with local PoC(s) about changes in customer invoicing requirements

Customer communication:

  • of billing inquiries and concerns from customers or internal stakeholders promptly and professionally;
  • the customer with clear and concise explanations of billing details, payment terms, and policies as needed;

Issue resolution & escalation management:

  • and resolution of billing discrepancies or disputes in a timely manner, coordination with relevant departments as needed;
  • of billing issues to the appropriate team members for resolution as needed;


Reporting and Analysis:

  • generation of reports on billing activities, credit notes and outstanding invoices;
  • reporting to local PoCs on escalations;
  • in analyzing billing data to identify opportunities for process improvements and increased efficiency


Collaboration:


  • with designated team(s) in order to ensure completeness and accuracy of billing data before billing;
  • with cross-functional and cross-opco teams to streamline billing processes and enhance customer experience;
  • in team meetings and contribution of ideas to improve billing procedures and customer satisfaction;
  • in weekly stand-up meetings with the local PoCs to discuss daily business,changes, attention points, etc.

To be successful in this role, you should have:


  • Customer service oriented and self-motivated
  • Strong written and verbal communication skills
  • Excellent analytical skills and organization skills
  • Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products
  • Ability to recognize gaps in current processes and recommend solutions
  • Desire to achieve excellence and success
  • Desire to be trained for management position



Qualifications:

  • Bachelor’s degree in finance and accounting,
  • Minimum of 5 years of experience in billings and reconciliations along with good command over excel
  • Billing or Accounting knowledge
  • Advanced excel skills

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