Current jobs related to Head of Training And Development - kolkata - Thrillophilia.com

  • Training and Development Manager

    2 weeks ago

    Kolkata, West Bengal, India Hyatt Corporation Full time

    Job SummaryThe Training Manager is responsible for ensuring the smooth and efficient running of the Personnel Department in the Human Resources Division. This role requires a strong understanding of Hyatt International's Corporate Strategies and brand standards.Key ResponsibilitiesDevelop and implement training programs to enhance employee skills and...

  • Training and Development Professional

    2 weeks ago

    Kolkata, West Bengal, India Hyatt Corporation Full time

    Job SummaryHyatt Corporation is seeking a skilled Training Manager to support the efficient operation of the Human Resources Department. The successful candidate will be responsible for implementing effective training programs and ensuring compliance with Hyatt International's Corporate Strategies and brand standards.Key ResponsibilitiesDevelop and execute...

  • Head of IT Strategy

    2 weeks ago

    Kolkata, West Bengal, India Rashmi Group Of Companies Full time

    Job Title: Head of Information TechnologyJob Summary:The Head of Information Technology will play a critical role in shaping and executing the company's IT strategy, enhancing operational efficiency and supporting long-term business goals. A key focus will be the successful implementation of SAP and Salesforce systems, ensuring seamless integration and...

  • Training Officer

    5 months ago

    Kolkata, India Triedge Solution Full time

    Title: Training Officer Department: Corporate Training Location: Kolkata **Salary**: 25000 ( plus incentive ) monthly Age required: 23 - 60 yrs Women who wants to start the career again - highly preffered **Job Description**: - identify training and development needs within an organisation through job analysis, appraisal schemes and regular...

  • Training Manager Position

    3 weeks ago

    Kolkata, West Bengal, India Hyatt Corporation Full time

    Job SummaryThe Training Manager is responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards.Key ResponsibilitiesEnsure the smooth and efficient running of the Personnel Department in the Human Resources Division.Develop and implement training programs to enhance employee skills and...

  • Training Manager Position

    3 weeks ago

    Kolkata, West Bengal, India Hyatt Corporation Full time

    Job SummaryThe Training Manager is responsible for the efficient running of the department in line with Hyatt International\u2019s Corporate Strategies and brand standards. This role involves ensuring the smooth and efficient running of the Personnel Department in the Human Resources Division.Key ResponsibilitiesDevelop and implement training programs to...

  • IT Head

    4 weeks ago

    Kolkata, India Worksconsultancy Full time

    Job Title: Head - Information TechnologyJob Summary:We are seeking an experienced IT Head to lead our IT operations and strategy. The successful candidate will be responsible for ensuring the smooth functioning of all IT-related operations within the organization and providing cutting-edge solutions to customers.Key Responsibilities:Plan and implement IT...

  • Zonal Training Manager

    4 weeks ago

    Kolkata, West Bengal, India The BIG Advantage Full time

    Job Title: Zonal Training Manager - Defence ChannelWe are seeking a highly skilled and experienced Zonal Training Manager to lead our Defence Channel team in the East zone. As a key member of our sales training team, you will be responsible for developing and implementing training programs to enhance the sales skills of our Defence Channel team.Key...

  • Zonal Training Manager

    2 weeks ago

    Kolkata, West Bengal, India The BIG Advantage Full time

    Job Title: Zonal Training Manager - Defence ChannelThis vacancy is for a leading Life Insurance Company supported by one of the largest PSU banks of India. The successful candidate will be responsible for leading the Defence Channel in the East zone.Key Responsibilities:Address all Sales Training needs of Defence in the East zone.Recruit, train, certify, and...

  • Zonal Training Manager-Defence Channel

    3 months ago

    Kolkata, India The BIG Advantage Full time

    This vacancy is for leadingLife Insurance Company supported by one of the largest PSU bank ofIndia..JobPosition: Zonal Training ManagerDefenceChannelLocation:KolkataQualification:Graduate/PostGraduateNoticeperiod: 030 days (preferably immediatejoiner)Weare conducting WalkInDrive atKolkata.Dateand Time:*20thAug 2024 (3pm to5pm)*21st Aug2024 (10am...

  • Head – HSE Kolkata

    2 weeks ago

    Kolkata, West Bengal, India 2coms Full time

    Job DescriptionJob Title : HSE Department HeadHSE Department Role :HSE department head of the company to standardise all activities of company and raise the overall HSE standard.HSE Department Responsibilities :Experience in creating and implementing HSE policies for companyManaging HSE implementation of multiple branchesAbility to source and lead HSE...

  • Zonal Training Manager-Defence Channel

    2 months ago

    Kolkata, India The BIG Advantage Full time

    This vacancy is for leading Life Insurance Company supported by one of the largest PSU bank of India..Job Position: Zonal Training ManagerDefence ChannelLocation: KolkataQualification: Graduate/Post GraduateNotice period: 030 days (preferably immediate joiner)We are conducting WalkInDrive at Kolkata.Date and Time:*20th Aug 2024 (3pm to 5pm)*21st Aug 2024...

  • Zonal Training Manager-Defence Channel

    1 month ago

    kolkata, India The BIG Advantage Full time

    This vacancy is for leading Life Insurance Company supported by one of the largest PSU bank of India..Job Position: Zonal Training ManagerDefence ChannelLocation: KolkataQualification: Graduate/Post GraduateNotice period: 030 days (preferably immediate joiner)We are conducting WalkInDrive at Kolkata.Date and Time:*20th Aug 2024 (3pm to 5pm)*21st Aug 2024...

  • Zonal Training Manager-Defence Channel

    3 weeks ago

    Kolkata, India The BIG Advantage Full time

    This vacancy is for leading Life Insurance Company supported by one of the largest PSU bank of India..Job Position: Zonal Training ManagerDefence ChannelLocation: KolkataQualification: Graduate/Post GraduateNotice period: 030 days (preferably immediate joiner)We are conducting WalkInDrive at Kolkata.Date and Time:*20th Aug 2024 (3pm to 5pm)*21st Aug 2024...

  • Zonal Training Manager-Defence Channel

    3 weeks ago

    kolkata, India The BIG Advantage Full time

    This vacancy is for leading Life Insurance Company supported by one of the largest PSU bank of India..Job Position: Zonal Training ManagerDefence Channel Location: Kolkata Qualification: Graduate/Post Graduate Notice period: 030 days (preferably immediate joiner) We are conducting WalkInDrive at Kolkata. Date and Time: *20th Aug 2024 (3pm to 5pm) *21st Aug...

  • Head of Health, Safety, and Environment

    4 weeks ago

    Kolkata, West Bengal, India 2coms Full time

    Job Title: Head – HSE KolkataJob Description:Company Overview:2coms is a leading Slag Management and Metal Recovery Company with a presence in Kolkata. We are committed to providing exceptional services in Steel mills, Mining, Material Handling equipment, and more.Job Summary:We are seeking an experienced Head of Health, Safety, and Environment (HSE) to...

  • Cluster Head

    4 weeks ago

    Kolkata, West Bengal, India Tata AIA Life Insurance Full time

    Job Title: Cluster HeadJoin Tata AIA Life Insurance as a Cluster Head and lead our team to achieve excellence in life insurance business.Key Responsibilities:Lead a team of sales professionals to achieve regional targets.Develop and implement sales strategies to increase productivity.Build and maintain relationships with bank regional officers and zonal...

  • Rashmi Group

    2 weeks ago

    Kolkata, India Rashmi Group Of Companies Full time

    Job Title: Head of Information TechnologyLocation: Kharagpur (West Bengal)Department: Information Technology (IT) Reports To: Chief Operating Officer (COO) / Chief Financial Officer (CFO) Job Summary:The Head of Information Technology is accountable for shaping and executing the company's IT strategy, which aims to enhance operational efficiency and...

  • Head – HSE Kolkata

    3 weeks ago

    Kolkata, West Bengal, India 2coms Full time

    Job Title: Head HSEJob Role:As the Head of HSE, you will be responsible for standardising all activities of the company and raising the overall HSE standard. This includes creating and implementing HSE policies, managing HSE implementation across multiple branches, and sourcing and leading HSE experts for all branches. You will also be responsible for...

  • Head – HSE Kolkata

    1 month ago

    Kolkata, India 2coms Full time

    Job DescriptionOpening for an one of the Slag Management and Metal Recovery Company at Kolkata. Also into various services like Steel mills,Mining, Material Handling equipments etc.Job location : KolkataJob Title : Head HSEJob Role :HSE department head of the company to standardise all activities of company and raise the overall HSE standard.Experience in...

Head of Training And Development

2 months ago

kolkata, India Thrillophilia.com Full time

Overview:

 

We are seeking an exceptional and strategic Head of Training and Audit for our Customer Service Department. This senior leadership role requires over 12 years of experience in developing and executing training programs, auditing processes, and ensuring compliance within a customer service environment. The successful candidate will excel in creating and implementing comprehensive training strategies, designing effective training sessions, establishing certification processes, and conducting rigorous audits to enhance service quality. This role demands a proactive approach to process improvement, a strong background in SOP development, and the ability to foster a culture of continuous learning and development.

 

Key Responsibilities:

 

1. Strategic Training Program Development:

  - Design and Implementation: Develop and execute comprehensive training programs for both internal employees and external partners, focusing on skill acquisition and knowledge enhancement.

  - Classroom and OJT Sessions: Create and deliver engaging and effective classroom and On-the-Job Training (OJT) sessions tailored to diverse learning styles, including onboarding for new hires and advanced training for existing team members.

  - Certification Processes: Establish and manage certification processes to validate the proficiency and competency of trained individuals, ensuring they meet organizational standards and industry requirements.

 

2. Training Program Evaluation and Enhancement:

  - Regular Assessment: Continuously evaluate training programs and processes to identify areas for improvement. Implement data-driven enhancements based on feedback, performance metrics, and emerging best practices.

  - Conduct Audits: Perform regular and thorough audits of training programs, including evaluating call quality, SOP compliance, and adherence to best practices to ensure high standards of service delivery.

 

3. SOP Development and Cross-Functional Collaboration:

  - Collaborate with Teams: Work closely with cross-functional teams to develop, update, and refine SOP documents and processes related to training. Ensure SOPs reflect the latest industry standards and operational requirements.

  - Process Improvement: Identify and address process gaps and inefficiencies, making necessary adjustments to strengthen training and operational effectiveness.

 

4. Guidance and Support:

  - Trainer Support: Provide leadership, guidance, and support to trainers and team members, ensuring consistent and high-quality training delivery across the organization.

  - Monitoring and Coaching: Track the progress of trainees, delivering constructive feedback and coaching to facilitate skill development and performance improvement.

 

5. Culture of Continuous Learning:

  - Foster Development: Promote and embed a culture of continuous learning and professional development within the organization. Encourage team members to engage in ongoing education and skill enhancement initiatives.

  - Best Practices: Advocate for and implement best practices in training and development to maintain and elevate service excellence.

 

6. Process Optimization and Error Resolution:

  - Error Analysis: Conduct detailed analysis of training-related errors and performance issues, developing and implementing corrective action plans to address identified gaps.

  - Strengthen Processes: Develop and execute strategies to optimize processes, reduce errors, and enhance overall training and service delivery effectiveness.

 

7. Liaison and Alignment:

  - Serve as Liaison: Act as a key liaison between the training department and other departments, addressing training needs, resolving issues, and aligning training initiatives with organizational goals and strategies.

  - Align Training Initiatives: Ensure that training programs and initiatives are closely aligned with the organization’s strategic objectives and business goals.

 

8. Call Audits and Quality Assurance:

- Conduct thorough audits of customer service calls to evaluate adherence to quality standards, accuracy, and compliance.

- Identify performance gaps and areas for improvement through call analysis and feedback.

- Provide actionable insights and recommendations for improving call quality and customer interactions.

- Develop and implement processes to monitor and enhance call quality continuously.

 

 

Requirement:

 

- Experience: At least 12 years of experience in training and auditing within a customer service environment, with a proven track record in developing training programs, auditing processes, and creating SOPs.

- Leadership: Demonstrated leadership capabilities, with experience managing and mentoring training and audit teams to achieve high performance and consistency.

- Training Expertise: Extensive experience in designing and delivering effective classroom and OJT training sessions, as well as establishing and managing certification processes.

- Auditing and Compliance: Strong background in conducting rigorous audits of training effectiveness, call quality, SOP compliance, and adherence to best practices.