Lead Process CoE Geo

• Operations: -

• Extend support to operations team spread across geographies to address operational issues faced on daily basis including policy issuance in GIOS/Tab/Maximus

• Ensure refunds are process on agreed TATA/SLA's based on the level of approvals at each stakeholders end.
• Ensure nil PDA at any point of time by keeping track through formal process / mechanism
• Identify gaps & provide solution to arrest increase in PDAs
• Publish Region wise/Area wise/ Channel wise/ Employee wise PDA reports
• Develop STPs in coordination with respective UW channels to improve external policy issuances

• Live support to Channel partners/Channels/Internal employees on policy issuance

• Licensing & MIS:

• Coordinate to create new codes as per various categories of onboarding channel partners

• Mapping & remapping of IMD/Sub IMD/Employees to the right offices
• Support regions/area offices/bank branches in IRDAI trainings for code generation
• Publish MIS on external policy issuances.

• Support channels/functions/team members to maximum utilization of available tools to improve productivity

• Administration Support :

• Coordinate with Central admin team in setting up new offices

• Coordinate with Central admin team in providing infra support to new & existing offices
• Support regions/offices in legal documentation process

Manage overall vendors including P2P process and ensure timely delivery of requirement.