Customer Success Specialist

2 months ago


coimbatore, India Better Lives :) Full time
As a Customer Success person, you will play a vital role in customer onboarding and retaining by ensuring a smooth and successful transition for new customers, setting them up for long-term success with our products and services. You will be working with the product team to resolve the customer problems with higher customer satisfaction ratings.
Experience: 2+ years
Responsibilities:                                                                                                                                                                                                     
  • Welcome and guide new customers through the onboarding process, providing product demonstrations, personalized training, and addressing initial questions or concerns. 
  • Build strong customer relationships, fostering trust and ensuring a positive experience throughout the onboarding journey. 
  • Demonstrate in-depth product knowledge by staying updated on features and functionalities to effectively guide customers through setup and ongoing use. 
  • Proactively solve problems by addressing customer inquiries promptly and efficiently, identifying solutions, and ensuring satisfaction. 
  • Provide ongoing support to customers after the initial onboarding phase, ensuring they have the resources and knowledge to leverage the product's full potential. 
  • Effectively work on the customer support channels and tickets and address them to resolve.
  • Gather and document customer feedback by actively listening to their needs and concerns, providing valuable insights for product improvements. 
Required Skills:
  • Clearly explain complex information, actively listen to customer needs, and build rapport effectively. 
  • An effective team player to work with internal teams to resolve the customer needs.
  • Build trust and foster positive relationships with new customers. 
  • Stay updated on features and functionalities to effectively guide customers. 
  • Provide a positive and supportive environment for new customers. 
  • Identify and resolve customer issues efficiently. 
  • Juggle multiple tasks and ensure timely support for new customers. 
  • Accurately record customer interactions and feedback for continuous improvement. 
  • Familiarity with SME retail SaaS and the B2B landscape is a plus. 




  • Coimbatore, India Kovai.co Full time

    Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co, we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.Our...


  • Coimbatore, India Better Lives :) Full time

    As a Customer Success person, you will play a vital role in customer onboarding and retaining by ensuring a smooth and successful transition for new customers, setting them up for long-term success with our products and services. You will be working with the product team to resolve the customer problems with higher customer satisfaction...


  • Coimbatore, India VMax Healthcare Pvt. Ltd. Full time

    **ROLE: Client Success Executive** **About the Company**: VMax is a service-based startup revolutionizing the digital health and wellness market by transforming people's lives through weight management services and healthcare for lifestyle-related health conditions. We have proudly served and transformed the lives of 14,000+ clients from India and...


  • Coimbatore, India AgenciFlow Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...


  • Coimbatore, India Cartrabbit Full time

    Cartrabbit is an innovative software-as-a-Service (SaaS) startup in Coimbatore, specializing in the development of cutting-edge customer retention and lead generation tools tailored for eCommerce businesses. We proudly serve a global customer base of over 50,000. Our forward-thinking platform embodies a world-class product development workflow, meticulously...


  • Coimbatore, India Cartrabbit Full time

    Cartrabbit is an innovative software-as-a-Service (SaaS) startup in Coimbatore, specializing in the development of cutting-edge customer retention and lead generation tools tailored for eCommerce businesses. We proudly serve a global customer base of over 50,000. Our forward-thinking platform embodies a world-class product development workflow, meticulously...


  • Coimbatore, India CIRCOR International, Inc. Full time

    Commodity Specialist ORGANIZATIONAL STRUCUTRE BUSINESS: CIRCOR A&D LOCATION: Coimbatore, India DIRECT REPORTING: Director of A&D Global Supply Chain FUNCTIONAL REPORTING: TBD POSITION DETAILS Position Summary This role will be critical in supporting the execution and management of direct sourcing strategies for the Circor Global Aerospace and Defense...

  • Commodity Specialist

    3 weeks ago


    Coimbatore, India CIRCOR International, Inc. Full time

    Commodity Specialist ORGANIZATIONAL STRUCUTRE BUSINESS: CIRCOR A&D LOCATION: Coimbatore, India DIRECT REPORTING: Director of A&D Global Supply Chain FUNCTIONAL REPORTING: TBD POSITION DETAILS Position Summary This role will be critical in supporting the execution and management of direct sourcing strategies for the Circor Global Aerospace and...

  • Commodity Specialist

    3 weeks ago


    Coimbatore, India CIRCOR International, Inc. Full time

    Commodity SpecialistORGANIZATIONAL STRUCUTREBUSINESS: CIRCOR A&DLOCATION: Coimbatore, IndiaDIRECT REPORTING: Director of A&D Global Supply ChainFUNCTIONAL REPORTING: TBD POSITION DETAILS Position SummaryThis role will be critical in supporting the execution and management of direct sourcing strategies for the Circor Global Aerospace and Defense Business....

  • Commodity Specialist

    3 weeks ago


    Coimbatore, India CIRCOR International, Inc. Full time

    Commodity SpecialistORGANIZATIONAL STRUCUTREBUSINESS: CIRCOR A&DLOCATION: Coimbatore, IndiaDIRECT REPORTING: Director of A&D Global Supply ChainFUNCTIONAL REPORTING: TBD POSITION DETAILS Position SummaryThis role will be critical in supporting the execution and management of direct sourcing strategies for the Circor Global Aerospace and Defense Business....


  • Coimbatore, India ARDE Interactive Full time

    Role Description We are looking for a full-time Social Media Specialist with 3+ years of experience, to join our team in Coimbatore. The successful candidate will be responsible for managing our social media accounts, creating content, and engaging with our followers. The Social Media Specialist will also be responsible for developing and executing social...


  • Coimbatore, Tamil Nadu, India djax Technologies Full time

    Minimum 3 year to 7 years experinece in Partner success Executive , Qualifications: - Bachelor's degree in Business Administration, Computer Science, or a related field. - Proven experience in a customer-facing role within the SaaS industry, preferably in partner success, account management, or customer success. - Strong communication and interpersonal...


  • Coimbatore, India CIRCOR International, Inc. Full time

    Commodity SpecialistORGANIZATIONAL STRUCUTREBUSINESS: CIRCOR A&DLOCATION: Coimbatore, IndiaDIRECT REPORTING: Director of A&D Global Supply ChainFUNCTIONAL REPORTING: TBDPOSITION DETAILSPosition SummaryThis role will be critical in supporting the execution and management of direct sourcing strategies for the Circor Global Aerospace and Defense Business. This...


  • coimbatore, India Baker Hughes Full time

      Would be part of the Quality process for innovative energy products interest you?   Do you enjoy being part of a team that ensures the highest quality?   Join our Industrial & Energy Technology Team!   Our Industrial and Energy Technology (IET) operates across 120 countries and serves the entire energy value chain and industrial sector....


  • Coimbatore, India QBrainX Full time

    Title : Senior ServiceNow ITOM SpecialistExperience Level : 6+ yearsJob location : Coimbatore (Work from office from day 1)No of opening : 4Immediate Joiners preferred or Who can be available to join within 15 to 20 days is preferred.Job Overview :We are seeking an experienced Senior ServiceNow ITOM Specialist to lead the design, implementation, and...


  • Coimbatore, India Isha Foundation Full time

    Dear Candidate,We have a requirement for Digital Marketing Specialist for Isha Foundation. The ideal candidate should have good experience in Channel Campaign manager - Complete understanding of CRM coupled with ability to strategize and launch successful Drip campaigns by employing effective engagement methods to optimise cost and maximise...


  • Coimbatore, India ARDE Interactive Full time

    Role DescriptionWe are looking for a full-time Social Media Specialist with 3+ years of experience, to join our team in Coimbatore. The successful candidate will be responsible for managing our social media accounts, creating content, and engaging with our followers. The Social Media Specialist will also be responsible for developing and executing social...


  • Coimbatore, India ARDE Interactive Full time

    Role DescriptionWe are looking for a full-time Social Media Specialist with 3+ years of experience, to join our team in Coimbatore. The successful candidate will be responsible for managing our social media accounts, creating content, and engaging with our followers. The Social Media Specialist will also be responsible for developing and executing social...


  • coimbatore, India ARDE Interactive Full time

    Role Description We are looking for a full-time Social Media Specialist with 3+ years of experience, to join our team in Coimbatore. The successful candidate will be responsible for managing our social media accounts, creating content, and engaging with our followers. The Social Media Specialist will also be responsible for developing and executing social...

  • Sales Specialist

    5 days ago


    Coimbatore, India Secure Network Solutions India Private Limited Full time

    5-10years of proven track record of “Consultative Selling” of Cyber Security Solutions to end customers .Passion for Cyber Security Solutions selling with EndCustomer Success in mind is must .Our vision is to be India’s No1 Cyber Securitycompany & hence only Super Sales Achievers are invited !A mature personality with deep knowledge of CyberSecurity...