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Customer Support Associate
3 weeks ago
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with freshdesk/support software.
REQUIREMENTS AND SKILLS:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk/freshdesk/any support software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
**Salary**: ₹20,000.00 - ₹40,000.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kovai Pudur, Coimbatore - 641042, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer support: 2 years (required)
**Language**:
- English (required)
Expected Start Date: 16/01/2023
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