Sr Associate Customer Support

2 months ago

Coimbatore, India TrusTrace Full time

Sr. Associate CustomerSupport

Yearsof Experience:2 4years

Work Location:Coimbatore

Yourresponsibilities

Establishingan energetic and professional attitude towards Customers and theirSuppliers

Ability to work individually &directly with Customers/Suppliers.

Ability toprovide Demo/instructions to new Customers/Suppliers throughCall/Email.

Develop product knowledge by workingwith the Product Management Team and ensure Customer queries areresponded promptly and accurately.

Work closelywith the Product Management team to resolve Customer Issues andprioritize issues that require changes to theproduct.

Document the Customer Service Processand work on improving the overall efficiency of the customerservice process.

Contribute in updating the UserManual Video Tutorials and FAQs on frequentbasis.

Publish weekly status reports capturingprogress actions items etc.

Ensure 100% SLAcompliance

What are we lookingfor

Experience in handlingcustomer queries through Email/Call/Chat and resolving the issues.

Willingness to work in 24/5 Rotationalshift.

Working knowledge and intricacies of SaaSdomain is a plus.

Moderate knowledge about thefashion industry preferred but not a must.

Needto have excellent verbal and written communicationskills.

Should be a selfstarter learner and aTeam player.

EducationalQualification :

  • Shouldhave 24 years of experience in Customer Support any degree isfine

AboutTrusTrace

Some of theworlds leading fashion brands choose TrusTrace to be theirtraceability and compliance data management platform to ensuretheir value chains are traceable responsible and fair. Bystandardizing how the largest brands in the world like adidas Coachand ASICS capture and digitalize their supply chain data andtraceability we empower our customers with the data to know proveand improve the impact of their value chains.

Ourteams work diligently to ensure our platform continually automatesand powers traceability for the largest fashion and footwear brandsin the world. Our customers can get data on who when and whereyarns turn into fabrics and then into clothing or shoes forthousands of products at once. Together we make progress on valuechains becoming traceable circular andfair.

Whatdo we offer

  • Theopportunity to drive change and break new grounds to enhance andstrengthen the visual identity of a growing global scaleup companycommitted to accelerate sustainable transformation in fashion.
  • To be part of a great multiculturalmultilingual team.
  • A centrally located officein Coimbatore.

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