Sr Associate Customer Support

2 months ago


Coimbatore, India TrusTrace Full time

Sr. Associate CustomerSupport

Yearsof Experience:2 4years

Work Location:Coimbatore

Yourresponsibilities

Establishingan energetic and professional attitude towards Customers and theirSuppliers

Ability to work individually &directly with Customers/Suppliers.

Ability toprovide Demo/instructions to new Customers/Suppliers throughCall/Email.

Develop product knowledge by workingwith the Product Management Team and ensure Customer queries areresponded promptly and accurately.

Work closelywith the Product Management team to resolve Customer Issues andprioritize issues that require changes to theproduct.

Document the Customer Service Processand work on improving the overall efficiency of the customerservice process.

Contribute in updating the UserManual Video Tutorials and FAQs on frequentbasis.

Publish weekly status reports capturingprogress actions items etc.

Ensure 100% SLAcompliance

What are we lookingfor

Experience in handlingcustomer queries through Email/Call/Chat and resolving the issues.

Willingness to work in 24/5 Rotationalshift.

Working knowledge and intricacies of SaaSdomain is a plus.

Moderate knowledge about thefashion industry preferred but not a must.

Needto have excellent verbal and written communicationskills.

Should be a selfstarter learner and aTeam player.

EducationalQualification :

  • Shouldhave 24 years of experience in Customer Support any degree isfine

AboutTrusTrace

Some of theworlds leading fashion brands choose TrusTrace to be theirtraceability and compliance data management platform to ensuretheir value chains are traceable responsible and fair. Bystandardizing how the largest brands in the world like adidas Coachand ASICS capture and digitalize their supply chain data andtraceability we empower our customers with the data to know proveand improve the impact of their value chains.

Ourteams work diligently to ensure our platform continually automatesand powers traceability for the largest fashion and footwear brandsin the world. Our customers can get data on who when and whereyarns turn into fabrics and then into clothing or shoes forthousands of products at once. Together we make progress on valuechains becoming traceable circular andfair.

Whatdo we offer

  • Theopportunity to drive change and break new grounds to enhance andstrengthen the visual identity of a growing global scaleup companycommitted to accelerate sustainable transformation in fashion.
  • To be part of a great multiculturalmultilingual team.
  • A centrally located officein Coimbatore.


  • Coimbatore, India TrusTrace Full time

    Sr. Associate CustomerSupportYearsof Experience: 2 4yearsWork Location: CoimbatoreYourresponsibilitiesEstablishingan energetic and professional attitude towards Customers and theirSuppliersAbility to work individually &directly with Customers/Suppliers.Ability toprovide Demo/instructions to new Customers/Suppliers throughCall/Email.Develop product knowledge...


  • coimbatore, India TrusTrace Full time

    Sr. Associate CustomerSupport Yearsof Experience: 2 4years Work Location: Coimbatore Yourresponsibilities Establishingan energetic and professional attitude towards Customers and theirSuppliers Ability to work individually &directly with Customers/Suppliers. Ability toprovide Demo/instructions to new Customers/Suppliers throughCall/Email. Develop product...


  • coimbatore, India TrusTrace Full time

    Sr. Associate CustomerSupport Yearsof Experience: 2 4years Work Location: Coimbatore Yourresponsibilities Establishingan energetic and professional attitude towards Customers and theirSuppliers Ability to work individually &directly with Customers/Suppliers. Ability toprovide Demo/instructions to new Customers/Suppliers throughCall/Email. Develop product...


  • Coimbatore, India V WAY ENTERPRISE Full time

    Female Customer support Associate staffs wanted with any degree with good communication skill, MS Office, Social media promotion skill. Taxi booking APP office to support DRIVERS & CUSTOMERS and remind them new features. Telecalling experienced will be preferable. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹9,000.00 - ₹12,000.00 per...


  • Coimbatore, India mani enterprises Full time

    We need customer support associates for a manufacturing company in **Kinathukadavu**, Coimbatore. Qualification: Any degree Experience: Fresher or experienced Skills**:Good communication in English** Gender**:Only Female** Immediate joiners preferred. **Job Type**: Regular / Permanent **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: -...


  • Coimbatore, India mani enterprises Full time

    We need customer support associates for a manufacturing company in **Kinathukadavu**, Coimbatore. Qualification: Any degree Experience: Fresher or experienced Skills**:Good communication in English** Gender**:Only Female** Immediate joiners preferred. **Job Type**: Regular / Permanent **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: -...


  • Coimbatore, India Diamond Roseries LLP Full time

    **Position: Customer Support Associate** Role Summary Responsible to ensure high quality customer satisfaction of online customers. Reporting to Manager Roles & **KRA 1: Customer Service Support** Responsibilities Support to develop business through online or offline (leads conversion). - Adherence service procedures, policies and standards. - Monitor...


  • Coimbatore, India Excellence Publishing Services Full time

    FRESHER_Customer Support Associate **Good communication skills in English & Tamil, Hindi.** **Graduates or Undergraduates** **Resolving queries and issues related to the project.** **Display Ownership and accountability** **Quickly build trust and confidence with customer** **Own and resolve customer technical issues efficiently, effectively and...


  • Coimbatore, India Excellence Publishing Services Full time

    FRESHER_Customer Support Associate **Good communication skills in Hindi, English & Tamil.** **Graduates or Undergraduates** **Resolving queries and issues related to the project.** **Display Ownership and accountability** **Quickly build trust and confidence with customer** **Own and resolve customer technical issues efficiently, effectively and...


  • Coimbatore, Tamil Nadu, India Netlyo Technologies LLP Full time

    Job Description: Customer Support Associate Location: Coimbatore (On-site) Qualification: Graduate in any discipline, MBA Experience: 2+ years Immediate joiners Technical Competencies: - Understanding of the basics of Indian jewelry industry, history and culture. - Knowledge of jewelry marketing, customer relations, product display, customer...


  • Coimbatore, Tamil Nadu, India LYFnGO Technologies Pvt Ltd Full time

    Job Description: As a Customer Support Associate (Fresher), you will play a crucial role in delivering excellent customer service to our clients. This entry-level position is suitable for individuals who are enthusiastic, quick learners, and possess good communication skills in English. Proficiency in Hindi is optional, and the role is based in a Work From...


  • Coimbatore, India AgenciFlow Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...


  • Coimbatore, India Shree Vari Educational Group Full time

    Shree Vari Educational Groups is hiring for Customer Support Executive. The employee should have the capability to communicate with all the clients. **Salary**: ₹8,000.00 - ₹10,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay Ability to commute/relocate: - Coimbatore, Tamil Nadu: Reliably commute or planning to...


  • Coimbatore, India Shree Vari Educational Group Full time

    Shree Vari Educational Groups is hiring for Customer Support Executive. The employee should have the capability to communicate with all the clients. **Salary**: ₹8,000.00 - ₹10,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay Ability to commute/relocate: - Coimbatore, Tamil Nadu: Reliably commute or planning to...


  • Coimbatore, India Super Cluster Pi Full time

    Job Title: Associate, Customer Support Department Work Location: Coimbatore preferred. Supercluster Pi is a house of health & wellness brands. We are looking for a talented customer support person who can connect well with the customers and our brand. **FRESHERS** also invited to apply. Required Skills and Qualifications - Proven customer service...


  • Coimbatore, Tamil Nadu, India v support solutions Full time

    Apply for Business Development Associate, Career Progress Consultants in Coimbatore for 0 - 3 Year of Experience on


  • Coimbatore, Tamil Nadu, India v support solutions Full time

    Apply for Business Development Associate, Career Progress Consultants in Coimbatore for 0 - 3 Year of Experience on


  • Coimbatore, India v support solutions Full time

    Apply for Business Development Associate, Career Progress Consultants in Coimbatore for 0 - 3 Year of Experience on TimesJobs.com.


  • Coimbatore, India v support solutions Full time

    Apply for Business Development Associate, Career Progress Consultants in Coimbatore for 0 - 3 Year of Experience on TimesJobs.com.


  • Coimbatore, India Roots Multiclean Full time

    Job Description: - Handling customer support call management process - Service ticket logging in CRM based on customers input - Collect Feedback on services from Customers **Skills Required**: Skills Required Location: Coimbatore Experience: 2 Years Qualification: Diploma or Degree with any discipline Gender: Female