infra-admin

2 weeks ago

Bengaluru, India Infosys Full time

Responsibilities

  • Support Desktop & Laptop OS
  • Windows, Mac installation, configuration & troubleshooting
  • Microsoft patches, AV and desktop application support
  • Troubleshoot Desktop & Laptop OS Configuring of Driver & Devices
  • Install & troubleshoot standard software
  • Email & Application Support
  • Basic LAN
  • IP address allocation, conflicts, able to differentiate the required network from others
  • Wireless LAN troubleshooting
  • Perform Install, Move, Add or Change (IMAC) at the workstation level
  • AD domain
  • Resolve Printer installation and sharing related issues (Network / Local Printer)
  • Scanner relates issues/troubleshooting
  • In case of hardware problems, escalate to hardware vendors
  • Remote Support-Desktop and Remote Assistance

Technical and Professional Requirements:

:- 5+ years of experience in Desktop support
- Strong Experience in windows 10 and 11 support.
- Able to manage a team of 10-20 members
- Mandatory to work 24X7 shifts
- Experience with scripting automation using Vbscript, powershell, or other scripting languages, with three years experience using PowerShell to automate task would be an added advantage.

Preferred Skills:

Technology->Infrastructure- Administration

Monitoring->Remedy-Design and Remedy-Administration->Service Now

Technology->Backup Administration->Backup Technologies

Technology->Infrastructure-Storage-Administration->Permanent Storage

Technology->SAP Technical->SAP Basis

Technology->SAP Technical->SAP HANA

Technology->Mobility - Middleware->Mobility - Middleware - ALL

Technology->Infrastructure-Server Administration->Active Directory

Technology->Backup Administration->Dell Netvault

Technology->EUC-AppCompatibility->Citrix AppDNA

Technology->EUC->EUC-Others

Technology->EUC-VDI->Citrix XenDesktop

Technology->Middleware Administration->Middleware Administration-Others

Technology->Infrastructure-Server Administration->Linux Admin

Technology->Server-OperatingSystemAdministration->Windows Server Admin

Technology->Server-Virtualization->Vmware-ESX->Vmware

Technology->Server-Virtualization->Vmware-vSphere

Technology->Storage Administration->EMC

Educational Requirements

Bachelor of Engineering

Service Line

Cloud & Infrastructure Services

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