Sales Manager

4 weeks ago


Gurugram, India Policybazaar.com Full time

Job Title: Sales Manager Location: Gurgaon & Chennai Job Summary: The Telesales Manager will be responsible for leading, managing, and motivating a telesales team of around 100+ Executives & Assistant Manager to achieve sales targets, ensure excellent customer service, and drive business growth. This role involves performance monitoring, training, coaching, and implementing effective sales strategies to maximize productivity. ⸻ Key Responsibilities: Team Leadership & Management • Lead, mentor, and manage a telesales team of 100+ executives & Assistant Manager . • Set daily, weekly, and monthly sales targets for individuals and the team. • Monitor performance, provide regular feedback, and conduct performance reviews. • Ensure the team follows company sales scripts, compliance policies, and quality standards. Sales & Strategy • Develop and implement telesales strategies to drive revenue and meet business objectives. • Identify opportunities to upsell, cross-sell, and retain customers. • Track KPIs such as call volumes, conversion rates, lead generation, and revenue. • Analyze sales data and prepare regular reports for senior management. Training & Development • Provide training and coaching to improve communication, sales techniques, and product knowledge. • Onboard new hires and ensure smooth integration into the team. • Identify skill gaps and arrange refresher training sessions. Operations & Process Management • Ensure efficient use of CRM systems, call scripts, and sales tools. • Monitor call quality, customer interactions, and adherence to compliance standards. • Manage shift scheduling, attendance, and team discipline. • Work closely with marketing and operations teams to support lead generation and customer engagement initiatives. ⸻ Key Skills & Competencies: • Strong leadership and people management skills. • Excellent communication, negotiation, and interpersonal skills. • Ability to handle high-pressure sales environments. • Data-driven decision-making with strong analytical skills. • Proficiency in CRM systems and MS Office tools. ⸻ Qualifications & Experience: • Graduate/Postgraduate in Business Administration, Marketing, or a related field. • 5–8 years of telesales/inside sales experience with at least 7-10 years in a managerial role. • Proven track record of managing large telesales teams (100+ people). • Experience in (insert industry: BFSI, Telecom, EdTech, etc.) preferred. If you or someone you know fits the bill, drop your CV at or Let’s connect and build something amazing together



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