Batch Monitoring

1 month ago


hyderabad, India Tech Mahindra Full time
Actively monitors account batch cycles 24x7x365 cycle
Collaborate with teams to make sure Batch Monitoring is executed as per SLA.
Create manage & Update Runbooks and SOP’s as per client process and make sure team understands the well-defined process for execution.
Should be able to pull necessary reports using tools to calculate performance metrics SLAs etc ..
Monitors account batch cycles 24x7x365 cycle monitoring using IBM Workload Scheduler & ServiceNow.
Familiarity with Unix/Linux, Windows Operating Systems
Monitors critical events and performs level one triage of problems and
Escalates critical job failures and issues in accordance with individual account escalation procedures
Monitors operations email mailbox and responds to client and Gainwell resources within 15 minutes.
Manages and coordinates the resolution of issues with account and technical resources.
Performs starts, stops, restarts, holds and job cancels, and other tasks as directed by process owners.
Ensures that operations continue, and cycle SLAs are met
Coordinates between shifts 24/7 (3-shifts)
Assists with account SOC Audits and Disaster Recovery Testing
Ensure compliance with relevant standards and regulations
Deliver reports and alerts as per the client guidelines

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