Senior Associate, SRE Application Support, Consumer Banking
4 weeks ago
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Roles & Responsibilities
• Java, Java script and Cloud Support
• Managing 24/7 production support team (L2, L2, L3) in Banking domain or credit card domain
• Awareness in Software Development Life Cycle knowledge on waterfall and Agile methodology
• Strong expertise in development experience in Java (banking applications, preferable credit card applications) and willing to provide the support activities in shifts.
• Managing major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident report
• Experience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real time and batch systems. Perform deep-dive analysis for all major incidents, coordinating with all support teams, Infra teams to identify root cause in both Application and Infrastructure areas.
• Experience in Executing continuous service improvement plan, monitoring, process improvement and automation.
• Experience in Major Change management process to make sure no critical incidents reported during weekend cutover activities.
• Experience in managing Capacity Monitoring, Server Patching (Production environment):
• Experience in managing Bank wide DR, BCP coordination / scheduling:
• Good communication skills and stakeholder management
• Follow the standards of the Bank.
• Closely work with Dev teams.
Requirements
• Must have at least 6+ years’ experience in BFSI sector providing application support, supporting complex transactional system (viz., Trading, Settlement, Payments) with multiple upstream-downstream systems involving online (API driven) and Offline (batch processing) interactions.
• Root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
• Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
• Application Support, Deployment of Release, patches & fixes on Platform
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Hyderabad, India DBS Bank Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...
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