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SRE Production Support

2 months ago

Hyderabad, India Unison Consulting Pte Ltd Full time
Managing 24/7 production support team (L1, L2) in Banking domain.Closely work with Dev teams.Managing major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident reportExperience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real time and batch

systems.Perform deep-dive analysis for all major incidents, coordinating with all support teams, Infra teams to identify root cause in both Application and Infrastructure areas.Experience in Executing continuous service improvement plan, monitoring, process improvement and automation.Experience in Major Change management process to make sure no critical incidents reported during weekend cutover activities.Experience in managing Capacity Monitoring, Server Patching (Production environment).Experience in managing Bank wide DR, BCP coordination / scheduling.Good communication skills and stakeholder management.Follow the standards of the Bank

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