Production Support Engineer

3 weeks ago

Hyderabad, India Tech Mahindra Full time

Tech Mahindra: WALK IN DRIVE INVITATION (1st June'24) ,Hyderabad location- Production Support Engineer (SRE & J2EE) and Production Support Engineer - Windows Systems & Peripherals


EntryTimings: Between 9:00 AM to 1:00 PM IST

Office Address: Gate No -1, Plot No. 22 to 34, Info city, Hi-Tech City, Madhapur, Hyderabad, Telangana 500081


Job Title: Production Support Engineer (SRE & J2EE)

Required Skills and Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • 4+yrs of relevant expedience.
  • Proven experience in production support, system monitoring, or SRE roles within J2EE environments.
  • Strong problem-solving skills and experience troubleshooting complex issues.
  • Proficiency in Java, J2EE technologies, and frameworks such as Spring and Weblogic.
  • Experience with automation tools and scripting languages (Python, Shell).
  • Familiarity with containerization (Docker, Kubernetes) and cloud services (Azure).
  • Knowledge of DevOps practices and tools (CI/CD pipelines, Git, Jenkins).
  • Understanding of network protocols, load balancing, and security principles.
  • Experience with database SQL queries.
  • Ability to build Linux shell scripts on demand
  • Excellent communication and teamwork skills.


Desirable Skills:

  • Certifications in Java, cloud technologies, or SRE methodologies.
  • Familiarity with APM tools (AppDynamics), log management solutions (ELK/EFK stack) and Digital Experience Monitoring (DEM) tools (Quantum Metrics).
  • Knowledge of creating dashboards in PowerBI, AppDynamics, Quantum Metrics and ELK/EFK stack.



Job Title: Production Support Engineer - Windows Systems & Peripherals

Required Skills and Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Proven experience in supporting Windows server and desktop environments.
  • Strong technical skills in managing and troubleshooting various peripheral devices such as cash recyclers, credit card readers, thermal printers, and inventory scanners.
  • Familiarity with network configurations, protocols, and troubleshooting.
  • Knowledge of Dynamic Link Libraries (DLLs) and proficiency in debugging device logs to diagnose and resolve complex issues.
  • Experience in incident and problem management within a Windows-based computing environment.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills, with the ability to provide technical support and training to non-technical users.
  • Ability to manage multiple tasks and projects in a fast-paced environment.
  • Vendor management experience.
  • Experience with scripting languages (e.g., PowerShell) for automation of tasks.


Desirable Skills:

  • Knowledge of ITIL or similar frameworks for IT service management.

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