SRE Production Support

2 months ago

Hyderabad, India Unison Consulting Pte Ltd Full time
  • Managing 24/7 production support team (L1, L2) in Banking domain.
  • Closely work with Dev teams.
  • Managing major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident report
  • Experience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real time and batch systems.
  • Perform deep-dive analysis for all major incidents, coordinating with all support teams, Infra teams to identify root cause in both Application and Infrastructure areas.
  • Experience in Executing continuous service improvement plan, monitoring, process improvement and automation.
  • Experience in Major Change management process to make sure no critical incidents reported during weekend cutover activities.
  • Experience in managing Capacity Monitoring, Server Patching (Production environment).
  • Experience in managing Bank wide DR, BCP coordination / scheduling.
  • Good communication skills and stakeholder management.
  • Follow the standards of the Bank

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