Lead Sales Operations

1 month ago

Bengaluru, India Syngene Full time
JOB DESCRIPTIONJob Title: Sales Operations & Reporting team leadJob Location: Bangalore, IndiaReporting to: Head of Sales OperationsAt Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spiritMandatory expectation for all roles as per Syngene safety guidelinesOverall adherence to safe practices and procedures of oneself and the teams alignedContributing to development of procedures, practices and systems that ensures safe operations and compliance to company’s integrity & quality standardsDriving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including selfCompliance to Syngene’ s quality standards at all timesHold self and their teams accountable for the achievement of safety goalsGovern and Review safety metrics from time to timeCore Purpose of the Role: The role is for the sales operations & reporting team lead position in the commercial department responsible for Salesforce(SFDC) effectiveness, business KPI reporting, sales incentives operations, and strategic projects.Role Accountabilities:Salesforce (SFDC) effectiveness:

Provide guidance for planning and implementation of Salesforce enhancements as per requests received from the commercial leadership team towards sales effectiveness

Evaluate applications that can be integrated with the CRM for better sales productivity or as per the business requirements

Ensure commercial SOP documents, Salesforce user manual are maintained with latest updates

Regulate the data sanity, analytics, reports and dashboard management for the CRMReporting & analytics:

Responsible for timely delivery of CEO weekly report, monthly commercial leadership meetings, CEO monthly report, and board presentations as per requirements

Review and publish pipeline and business KPIs reports for the sales leaders monthly and as per business requirements

Review and publish weekly and monthly business KPIs tracking reports for technical project teams

Work closely with the proposal head for win-loss analysis and RFP trends

Across all reports, ensure data correctness and insights reportingSales Incentive Plan (SIP) operations:

Review and publish scorecard calculations for the sales team

Drive SIP process automation

Review the SIP letters and monitor the closure of payouts

Publish payout summary and quarterly SIP updates for the leadershipStrategic projects:

Drive the user adoption for Power BI and enrich it with analytics and layouts for the commercial leadership team

Focus on sales team enablement

Risk management and audit updatesSyngene ValuesAll employees will consistently demonstrate alignment with our core valuesExcellenceIntegrityProfessionalismSpecific requirements for this roleExperienceTechnical/functional skillsRelevant experience with CRM like SalesforceRelevant knowledge of running Quote to Cash processes in a services companyRobust analytics and presentation skills with excellent proficiency in Excel and PowerPointStrong knowledge of BI tools like Power BI, Tableau or similarStrong influencing skills with experience getting things done through othersAbility to interact with senior leadershipAbility to lead and manage a team of highly motivated individualsExcellent analytical, organizational, and communication skillsEducation & certificationsMBA with a Life Sciences background is preferredKnowledge of the customer relationship management platforms or related experience is preferred

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